Customer Service Representative

Overview

Customer service, order processing, and support for sales team.

Key Responsibilities

• order processing
• order planning
• data accuracy
• rma handling
• client relations
• call handling

Tasks

-Develop relationships with customers and salespeople/representatives -Ensure accuracy of information in the computer room -Follow up on orders and customer inquiries and inform customers of unit prices and shipping dates -Assist other customer support staff as required -Assist sales regions(s) with order planning, coordinates shipments and assist in completing customer transactions -Processes request for customer literature -Obtains answers on delivery, price and availability of product -Processes orders for material or merchandise received by mail, telephone, or personally from customer's salespeople or company employee. Must be detail oriented and be able to prioritize workload and be able to multitask in a fast-paced environment -Answers inquiries regarding Return Material Authorizations and Product Performance Reports -Responsible for handling telephone calls from customers and salespeople. Good communication skills are required

Requirements

• word
• excel
• high school
• computer skills
• 2 years
• team player

What You Bring

-Experience in Microsoft Word & Excel preferred -High school diploma or general education degree (GED) required -Enters customer orders. Must have solid computer skills and be able to navigate multiple screens and use different software programs with ease -2 years of experience in a manufacturing and/or customer service environment preferred -Must be a team player with good time management skills and be able to multi-task in a fast paced environment

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Benefits

-12 paid holidays -75% tuition reimbursement after 6 months -401(k) plan -Vacation time -Access to Employee Assistance Program (EAP) -Medical, dental, and vision coverage available on your first day of employment

About Burnham Holdings, Inc.

-Specializes in high-efficiency heating systems, including boilers, water heaters, and radiant heat products. -Known for reliability, energy efficiency, and innovation, with offerings in both residential and commercial markets. -Expanded product portfolio over the years to cater to diverse needs in the heating industry. -State-of-the-art manufacturing facilities ensure quality control and cutting-edge technology in every product. -Serves not only residential homes but also industrial clients, making heating solutions a critical part of large-scale operations.

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