Floating Community Manager

Description

• Maintain confidentiality and foster positive relationships with all residents.
• Plan, coordinate, and execute a variety of daily social, cultural, and wellness activities and events (2–5 per day, 7 days a week), including setup, breakdown, and procurement of necessary supplies.
• Create resident profiles to tailor events to community interests; coordinate and manage a resident volunteer program.
• Participate in community networking events, local associations, and outreach initiatives to generate new leads.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Prepare and distribute move-in paperwork and resident folders to appropriate personnel.
• Ensure show units, amenities, and tour paths meet company standards for cleanliness, presentation, and appeal.
• Maintain up-to-date prospect data in CRM systems (Entrata, Hyly), track leasing activities, and document all follow-up communications.
• Welcome and assist residents on move-in day, delivering welcome gifts and ensuring a positive transition.
• Complete corporate reporting requirements in a timely and accurate manner.
• Coordinate unit readiness, moving services, furniture measurements, and placement assistance.
• Prepare daily and weekly reports on tours, move-ins/move-outs, and available inventory.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Build partnerships with local businesses and organizations to enhance programming, secure sponsorships, and add value to resident experiences.
• Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Maintain a monthly event calendar, community newsletter, and marketing materials for activities.
• Leverage internet marketing tools (Facebook, Instagram, Hyly, email, community website) to drive traffic and interest.
• Organize and maintain marketing materials, sales collateral, and outreach packets.
• Execute prospect follow-up through calls, emails, thank-you notes, and creative delivery items to convert leads to leases.
• Perform all sales activities to achieve occupancy and revenue goals, including greeting and qualifying prospects, conducting property tours, and showcasing apartment homes.
• Arrange and manage transportation for off-site excursions (if applicable).
• Support the lease renewal process, including sending renewal notices, meeting with residents, and finalizing renewal documents.
• Photograph events and residents for marketing use across print and digital platforms.
• Assist with budget preparation for activities and manage expenses to budget.
• Manage the leasing process: process applications, conduct screenings, prepare leases and move-in packages, and coordinate smooth move-ins.
• Monitor market conditions and competitor offerings; assist in developing marketing strategies, specials, and outreach programs.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time.
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Mathematical skills necessary to process sales conversions.
• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
• Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Resourcefulness – Secures and deploys resources effectively and efficient.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Incumbents must be able to work a flexible work schedule, which may include evenings, weekends and/or holidays.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In additionto the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• Employee Assistance Program.
• Critical Illness, Accident,Hospital Indemnity,Pet Insurance and Legal Plans.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from thelisted informationabove due to Collective Bargaining Agreements and/or local governing authority.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Corporate Positions: In additionto the base salary, this role may be eligible toparticipate in aquarterly orannual bonus program based on individual and company performance.
• For onsite team members, onsite housing discount at Greystar-managed communitiesare available subject to discount and unit availability.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Training + Development

Interview process

Visa Sponsorship

Security clearance