Senior Product Quality Leader

Overview

Lead cross-functional teams to resolve automotive field quality issues and improve warranty metrics.

Key Responsibilities

• quality management
• analytics detection
• containment actions
• solution verification
• pql coordination
• fqm chair

Tasks

-Prioritize and drive quality actions across engineering, purchasing, and manufacturing to meet quality targets. -Identify emerging issues requiring pre-investigation. -Lead actions and tasks within the Product Quality Leader (PQL) network to achieve application quality goals. -Flag potential safety-related issues to Safety Investigators when identified in field reports or claims. -Recommend and oversee containment actions and problem-solving tools for identified field issues. -Lead the Quality Action Group (QAG) as appointed. -Verify effectiveness of implemented quality solutions. -Coordinate and communicate quality initiatives and customer satisfaction updates across the organization. -Detect, analyze, and quantify customer quality issues proactively through enhanced analytics. -Challenge peers to ensure major issues are properly prioritized and addressed. -Serve as Chairperson for the Field Quality Meeting (FQM) for assigned markets. -Request and present external campaign proposals at the External Campaign Committee.

Requirements

• 5+ years
• engineering degree
• predictive analytics
• dealership ops
• project leadership
• communication

What You Bring

-5+ years of automotive industry experience, ideally in service or maintenance roles. -Bachelor’s degree in Engineering or a related business field (Master’s degree preferred). -Strong communication skills (verbal and written). -Strong judgment for prioritizing issues that provide value to both customer and brand. -Familiarity with quality solving processes, predictive analytics, and data mining. -Ability to build credibility, establish positive relationships, and influence stakeholders. -Fluent in English; global experience is a plus. -Background in dealership operations or direct dealer interface is a plus. -Customer-focused mindset (internal and external). -Experience leading cross-functional teams or managing projects.

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About Segula Technologies

-SEGULA Technologies is a global engineering group with a presence in over 30 countries and 140 offices worldwide. -The company operates in major industrial sectors including automotive, aerospace, energy, rail, naval, and life sciences. -SEGULA Technologies conducts large-scale projects, ranging from studies to industrialization and production. -The group's revenue was €19.2M in FY 2020, with a gross profit margin of 36.5%. -SEGULA Technologies offers engineering services such as design, hardware electronics, software development, and position determination. -The company has developed innovative projects like SARA for redesigning aircraft interiors and NAVI+ for navigation without GPS networks. -SEGULA Technologies has expertise in areas such as video processing, automation, lean manufacturing, and embedded systems. -The group has created solutions like ATLAS, an autonomous industrial drone for assembly lines, and IMADRONE for semi-automatic piloting in extreme conditions. -SEGULA Technologies is expanding its presence in the United States, having doubled its business volume in North America in just one year. -The company recently launched its local Tooling & Automation Systems division for advanced production modernization in the United States.

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