Community Manager

Overview

Oversee operations, staff, finances, and resident relations at an apartment community.

Key Responsibilities

• resident service
• owner liaison
• budget reporting
• market analysis
• staff management
• eviction process

Tasks

-Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues -Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship -Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards -Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed -Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity -Assist in budget preparation and ensure adherence to approved budgets -Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item -Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals -Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards -Provide excellent customer service while maintaining the highest standards for resident service -May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds -Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR -Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs

Requirements

• microsoft office
• property software
• bachelor's
• 3+ years
• leadership
• driver's license

What You Bring

-Team player, professional, and effective communication skills -Must be able to read documents, computer screens and data -May be required to sit for extended periods of time while working at a desk -Must be able to operate a computer, keyboard, mouse and other office equipment -Strong leadership and management skills -Proficient in Microsoft Office Suite and property management software -A current, valid Driver's License is required -May be required to climb stairs -Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience -Must be able to hear and understand verbal communications in person and over the phone or computer -3 + years of related multi-family property management experience

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Benefits

-Ancillary benefits including critical illness, hospital indemnity, and accident insurance -Weekly pay for all associates working onsite at an apartment community -Employer-paid employee assistance, mental health, and wellness programs -Opportunities for professional development, career growth, and role-based learning plans -Paid time off plus floating holidays and volunteer days -Comprehensive healthcare coverage available for all full-time, regular associates -Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) -401(k) with robust company match

About Rpm Living

-Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly. -Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles. -The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.

Sector Specialisms

Security Clearance

-employment is contingent upon successful completion of a background check. -company participates in e‑verify.