Resident Liaison Officer

Overview

Liaise between residents and project teams to manage housing improvement works.

Key Responsibilities

• access scheduling
• record keeping
• resident meetings
• stakeholder coordination
• customer service
• home protection

Tasks

-Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally. -Keep accurate records of resident interactions, access arrangements, and any special requirements. -Attend and support resident meetings, open days, and community engagement events. -Work closely with site managers and supervisors to ensure residents’ needs are understood and met. -Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress. -Promote Equans’ commitment to excellent customer service and community partnership. -Ensure residents’ homes are treated with care and respect during all works.

Requirements

• organised
• resident liaison
• customer service
• communication
• it admin

What You Bring

-Organised and proactive, able to manage multiple tasks and priorities effectively. -Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments). -Excellent communication and interpersonal skills, with the ability to build trust quickly. -Confident working independently and as part of a wider site/project team. -Empathetic and patient, with a professional and approachable manner. -Strong IT and administrative skills for managing resident data and communications.

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Benefits

-25 days annual leave + bank holidays -Pension scheme and life assurance -Employee benefits platform with discounts and wellbeing support -Competitive salary and benefits package -Opportunities for professional development and career progression within Equans

About Equans Uk & Ireland

-It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024. -In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems. -Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables. -Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes. -A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services. -Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.

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