Senior Manager - M&S Renewals & Order to Cash Operations

Overview

Lead end-to-end M&S renewals operations across EMEA & Growth regions.

Key Responsibilities

• renewal forecasting
• quote management
• order booking
• system automation
• data integrity
• analytics reporting

Tasks

-Maintain full visibility of the EMEA & Growth Regions renewal book, ensuring consistent renewal forecasting and tracking of revenue performance. -Collaborate closely with Commercial Managers, Sales, Customer Success, and Finance teams to align on priorities and execution. -Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ, CRM, and ERP platforms. -Support internal audits and compliance reviews to ensure renewals adhere to corporate governance, pricing, and approval frameworks. -Represent the region in global renewals leadership forums, driving consistency and sharing best practices. -Partner with regional Sales, Customer Success, and Finance teams to ensure pricing accuracy, entitlement validation, and commercial compliance. -Ensure compliance requirements across all downstream processes. -Lead all post-quote activities, including Order Booking, License Fulfilment, and Invoicing, ensuring seamless transition from quote to cash. -Own and manage the end-to-end M&S Renewals quoting process for EMEA and Growth Regions, ensuring quotes are accurate, timely, and aligned to contract and policy requirements. -Proactively manage the renewal pipeline, ensuring timely quote creation and engagement ahead of contract expiry. -Lead a high-performing renewals team supporting EMEA and Growth Markets, fostering accountability, operational rigor, and customer focus. -Implement and uphold standardized processes across quoting, order management, fulfilment, and invoicing. -Lead continuous improvement initiatives to enhance efficiency, accuracy, and regional responsiveness. -Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times. -Identify renewal risks, revenue leakage points, and process inefficiencies, driving timely intervention with regional stakeholders. -Drive resolution of operational bottlenecks or system issues impacting order flow, entitlement visibility, or customer satisfaction. -Provide regional insights and analytics to leadership on renewal trends, customer behaviour, and operational metrics. -Provide coaching, development, and performance management to strengthen the renewals capability in the region.

Requirements

• cpq
• salesforce
• sap/oracle
• mba
• leadership
• 10+ years

What You Bring

-Strong understanding of license entitlement management, order processing, and quote-to-cash operations. -Proficiency in CPQ, CRM (Salesforce preferred), and ERP (SAP/Oracle) systems. -Demonstrated leadership skills with the ability to inspire teams, influence cross-functional stakeholders, and drive change in a matrixed organization. -Bachelor’s degree in Business, Finance, or related discipline; MBA preferred. -10+ years of experience in Renewals, Sales Operations, or Commercial Deal Desk, with a focus on Maintenance & Support (M&S) portfolios. -Proven experience managing regional operations across EMEA or other diverse markets. -Downstream Order Management, License Fulfilment & Invoicing -Strong analytical and stakeholder management skills, with the ability to operate effectively in a matrixed, global environment.

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About Ge Vernova

-Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings. -Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies. -On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects. -Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain. -Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure. -Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.

Sector Specialisms