Director, Operations Strategy & Analysis

Overview

Lead strategic operations analysis and improvement initiatives for home services.

Key Responsibilities

• financial analysis
• dashboard enhancements
• market intelligence
• performance tracking
• operational frameworks
• opportunity screening

Tasks

-Act as a bridge between business units and support groups to align objectives and optimise performance. -Support project activities and growth initiatives across the organization. -Support ongoing intelligence activities by analyzing market trends and competitor strategies, including financial position, strengths and weaknesses, M&A activities, market/customer/value-chain participation choices, and operating strategies. -Conduct quantitative and financial analysis for COO and Executive decision-making, including collecting data from primary and secondary sources (internal and external), analyzing data, and generating actionable insights. -Develop and implement operational frameworks to enhance efficiency and achieve business objectives. -Analyze business reporting and recommend improvements to operations; lead enhancements to dashboards and KPI scorecards to ensure accuracy and relevance. -Prioritize and screen high-value strategic opportunities and issues, including new business assessments, hypothesis generation, stakeholder engagement, and transitioning for team execution. -Quantitatively track initiatives and operational efficiencies to ensure progress against strategic objectives and keep the organization on course for success.

Requirements

• power bi
• tableau
• azure
• sql
• mba
• excel

What You Bring

-Ability to lead change management initiatives and drive adoption of new reporting and analytics processes. -Statistical and financial analysis skills. -Strong team management and project leadership skills to guide initiatives and mentor professionals. -Expertise in building executive level presentations. -Ability to translate complex data into clear, actionable insights for senior leadership. -Proven ability to interpret complex data and metrics; experience with data analytics tools. -Experience with BI tools (Power BI, Tableau) and data analytics platforms (Azure, SQL) an asset -Experience with KPIs, change management, and IT coordination for technology implementation. -Bachelor’s degree (MBA preferred). -Thrives in a fast-paced environment and fosters a culture of continuous improvement. -Strong team collaboration and interpersonal skills. -Advanced proficiency in Microsoft Excel and PowerPoint. -Familiarity with automation and data governance principles. -10+ years in operations management or similar roles. -Robust written and oral communication skills, including strong presentation skills.

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About Enercare Inc.

-Provides high-quality home and commercial energy solutions. -Grown to become a leading provider of heating, cooling, and water services. -Services span residential, commercial, and industrial sectors, specializing in maintenance and installation of HVAC systems. -Offers water heaters, water treatment systems, and energy-efficient solutions to help reduce carbon footprints. -Known for its innovative approach, providing smart home energy solutions to enhance customer experience. -Serves a broad customer base across Canada, making energy management easier and more efficient for homeowners and businesses alike. -Built a reputation for exceptional customer service and comprehensive service packages.

Sector Specialisms