TechOps Architect

Description

You’ll play an important role in shaping how we work: setting direction without overcomplicating things, supporting the team with care, and balancing technical curiosity with a down-to-earth mindset. We’re after someone who can spot where things could be better, help others grow, and make improvements that stick.

You will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.

• Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people)
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally
• Managing supplier relationships and the procurement process for SaaS and hardware
• Rollout of, and migration to, a new identity provider mac OS and Windows MDM migration
• Lead and manage complex technical projects with multiple stakeholders from around the business.
• Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small

Requirements

You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of many of those areas too. You’ll likely be an acknowledged expert among your peers in Identity and Access Management, and have a passion for hacking and building. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc.

We’re looking for a knowledgeable and experienced TechOps Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment.

There’s loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Experience leading on a range of technical projects across various technologies and platforms
• Experience using git and GitHub for code changes and CI/CD
• Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django
• Understanding at a protocol level of Single Sign-On (SSO) and identity provisioning technologies such as OAuth, OIDC, SAML and SCIM
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML and Identity provisioning technologies such as SCIM
• Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler
• Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc
• Experience integrating different identity providers
• Experience with Munki and AutoPkg for macOS software deployment
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
• Experience working with multiple teams and managing multiple stakeholders
• Ability to explain technical concepts to non-technical, senior stakeholders
• Experience with modern Identity & Access Management systems, including Okta, Microsoft Entra, JumpCloud, PingIdentity
• Experience with email gateway administration and email routing
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience mentoring less experienced team members
• Experience with Chocolatey and PowerShell for Windows software deployment
• Understanding at the API level of Mobile Device Management systems and principles
• A foundational understanding of programming and software engineering
• Office fit-outs, including tech like network infrastructure, AV and access control SaaS migrations for acquisitions, including Microsoft 365 to Google Workspace

Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎁 Visit our UK perks hub - Octopus Employee Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance