Quality Engineer - Customer Support

Overview

Primary liaison handling customer quality issues, root cause analysis, and continuous improvement.

Key Responsibilities

• root cause
• quality control
• process improvement
• customer liaison
• kpi monitoring
• fmea

Tasks

-Provide advice and guidance to management teams as required -Liaise and communicate with other departments, customers, and other service providers -Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities -Quality control of work by appropriate reviews -Plan projects or subtasks so they may be tracked and presented -Examine defective part for conformance to engineering design drawings or specifications -Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen -Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views -Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing -Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented -Organize any re-work of finished goods that may be necessary -Investigate the fault and extent of potential recall -Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support. -Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators -Identify anomalies on engineering drawings back to the design function -Perform root cause analysis and resolve problems -Comply with the Health, Safety and Environmental Policies both in-house and at the customer -Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution -Keep up with current and developing manufacturing and engineering trends that concern the customer’s product -Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues -Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility -Initiate containment of stock at all locations and prevent further nonconforming production -Develop quality relationships with the customer -Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements -Provide support to all internal departments to maintain and improve product quality -Communicate efficiently with IEM and customer’s management -Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented -Evaluate findings to formulate corrective action plan and coordinate implementation -Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system -Write reports and present progress at project meetings and to clients -Attend various meetings and action/communicate instructions -Assist with training of quality awareness -Support and lead process improvement activities -Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals

Requirements

• iso9001
• 8d
• cars
• lean manufacturing
• apqp
• ppap

What You Bring

-Understanding of customer expectations and of quality failure/cost -Understanding of engineering drawings and manufacturing processes -Relevant Business/Commercial or Manufacturing/Engineering degree preferred -Demonstrated experience of 3 to 5 years+ in engaging with customers and suppliers -Proficient in 8D, CARs, and quality systems -Previous experience in a manufacturing environment -Proficient problem-solving skills -Commercial and financial awareness is advantageous -Strong planning and prioritization skills -Minimum of 5 years of experience in Quality Assurance -Adaptability to diverse and dynamic environments -Team player with analytical skills -Understanding of Health and Safety practices -Awareness of cost and financial impacts -Ability to work independently with minimal supervision -Familiarity with ISO9001 -Effective communication, negotiation, and presentation abilities -Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA

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About Industrial Electric Mfg. (Iem)

-Early adoption of CAD/CAM fabrication in 1979. -Supplies electrical distribution and switchgear to tech giants like HP and Apple. -Subsidiary IEM Power Systems offers turnkey power solutions worldwide.

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