IT Support Technician I

Overview

Provide on-site IT support to offices and construction sites, handling tickets and assets.

Key Responsibilities

• network setup
• help desk
• av support
• asset management
• systems maintenance
• ticket management

Tasks

-Prioritizes collaboration and team relationships, recognizing success depends on others. Fosters connections through in-person interactions like team-building and shared events and is open to stepping out of their comfort zone to strengthen the team. -Field Services Support: Assist with network setup on jobsites and collaborate with project leadership and service providers to secure stable internet connections. -Primary Contact: Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email. -Network Support: Work with IT teams to maintain network infrastructure in both office and jobsite environments, ensuring reliable connectivity and support. -Onboarding Support: Work with HR and hiring managers to ensure new employees have all required IT equipment and systems access prior to onboarding. -In-Person Support: Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention. -Ticket Management: Update, escalate, and resolve IT support tickets in the service desk system, ensuring accurate documentation. -AV Support: Serve as the primary contact for office and field office AV support, ensuring effective operation and maintenance of AV systems. -Computer Asset Management: Support our asset management processes, including procurement, deployment, technical support, and retirement of IT equipment. -Systems Maintenance: Participate in quarterly IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete. -Knowledge Management: Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff. -IT Liaison: Collaborate with the IT Service Desk to escalate and delegate remotely resolvable issues, maintaining clear communication with end-users through the full life of the request.

Requirements

• windows os
• microsoft office
• networking
• desktop support
• bachelor's
• customer service

What You Bring

-Familiarity with asset management, networking, and AV technology in office and field settings is preferred. -Proficiency with Windows OS, Microsoft Office, and mobile devices (iPads, iPhones) preferred. -Strong sense of fulfillment through serving others, with a commitment to customer satisfaction. -Demonstrates professionalism and resilience, staying calm and focused under pressure. -1-5 years of experience in desktop and network support, with expertise in Microsoft and Windows environments. -Excellent written and verbal communication skills; able to simplify technical details for non-technical users. -Strong organizational skills and ability to prioritize tasks to meet deadlines. -Demonstrated experience in a customer-focused IT support role. -Reliable transportation for travel between office and jobsite locations as needed (up to 20%) required. -Bachelor’s degree in MIS, IT, or related field required.

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About Brasfield & Gorrie, Llc

-Specializing in a wide range of construction services, including preconstruction, design-build, and construction management. -Known for delivering complex and large-scale projects on time and within budget, often exceeding client expectations. -Known for delivering complex and large-scale projects on time and within budget, often exceeding client expectations. -The company has completed iconic projects in sectors such as healthcare, commercial, industrial, and residential construction. -Notable projects include high-rise buildings, major infrastructure developments, and advanced healthcare facilities. -Focused on a diverse portfolio of work across the Southeast, with a reputation for sustainable and high-quality construction practices.

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