Shop Manager

Description

• Establish and maintain good working relationships with vendors, to encourage service and pricing.
• Maintain current knowledge of industry parts and standards.
• Facilitate problem resolution, both internally with co-workers and externally with vendors.
• Handle all parts issues and track the warranty on all parts.
• Follow up on phone calls, quotes, sales orders, invoicing, returns and shipments.
• Handle all incoming emails, phone calls for parts orders.
• Address Safety issues pertaining to all operations and ensure that all safety policies, procedures and laws are complied with.
• Communicate and reinforce the Insight Pipe core values and vision statement.
• Work closely with vendors to solve parts problems encountered by employees.
• Assist mechanics in selecting the correct part(s) when part number is not known.
• Recommend new approaches, processes, and procedures to continually improve the efficiency of the parts department and Insight Pipe.
• Always keep the “good of the Company” in mind when making all business decisions, while maintaining a high level of professionalism with employees, customers, vendors, suppliers, and the public.
• Identify parts of all equipment.
• Proactively request assistance from shop manager.
• Generate and follow-throw with quotes, sales orders, ordering parts.
• Make suggestions and recommendations to the Equipment Maintenance Manager that may improve the well-being of the Company and employees.
• Maintain parts rooms in safe and orderly condition.
• Assist with parts delivery and/or pick up.
• Maintain a professional appearance and behavior.
• drawing schematics.
• Develop respectful and cooperative relationships with co-workers, including a willingness to assist where needed in shop repairs of equipment.
• Maintain communication with the Equipment Maintenance Manager and other applicable parties regarding the status of vehicle and equipment issues and repairs.
• Formulate and process purchase orders for parts.
• Ensure accuracy and reliability of data entered inventory software systems.
• Complete work orders with part numbers and pricing.
• Maintain positive relationships with all vendors and Company personnel.
• Continually increase personal knowledge of vehicle, equipment, and facility trends and changes, competition, new items, potential strategic partners by maintaining relationships with industry associations and other industry related activities.
• Operate fork and scissor lifts when necessary for storing and retrieving materials and loading and unloading vehicles.
• Prep outgoing parts return and track them for credit.
• Ensure Company compliance with all laws, rules, and regulations as they relate to vehicle and equipment maintenance and repair.

Requirements

• Ability to interpret work orders.
• Subject to background check and driving record review.
• Active listening skills with excellent phone skills.
• Highly professional, dependable, and demonstrated ability to work alone and have confidence in decisions.
• Effectiveness in prioritizing assigned duties.
• Physical requirements include sitting, standing, walking, bending, lifting, and driving a vehicle.
• Class C License minimum.
• Ability to exercise resourcefulness and ingenuity in gathering information from parts manuals, manufacturers, websites, and other sources to determine acceptable parts and/or substitute parts.
• Ability to read, write, comprehend, and verbally communicate in English.
• Must be quality conscious, detail-oriented and pay close attention to accuracy.
• Critical thinking skills to recognize related parts needed in addition to the parts requested for certain types of repairs.
• Ability to handle multiple projects at the same time.
• Knowledge of methods for obtaining the proper parts needed for repairs and maintenance.
• Ability to interpret, illustrate, and apply vehicles and equipment service information and
• Possess excellent customer service skills as well as the ability to perform recordkeeping functions in an accurate and timely manner.
• Excellent time management, organizational, and prioritization skills.
• Knowledge of purchasing systems, inventory principles, and shop environments.
• Excellent problem-solving skills, including the ability to maintain composure under stress.
• Strong organizational, communication and collaborative skills.
• This position requires working knowledge and experience with automotive or heavy-duty truck parts, functions, and repairs, with a preference to heavy-duty trucks.
• Ability to carry out operations safely and efficiently.
• Ability to use basic hand tools.
• Subject to pre-employment and random drug testing.
• Ability to perform all operations within acceptable quality and time standards.
• Prefer 3 years of experience in commercial truck parts ordering and managing inventory levels.
• Post High School Education in equipment and vehicle maintenance and repairs.

Benefits

• Work from approximately 7am-4pm, Monday through Friday with occasional on call work requirements (exact days and hours are subject to change based on current needs and workload).

Training + Development

Interview process

Visa Sponsorship

Security clearance