Service Now Operations Lead

Overview

Lead ServiceNow operations, overseeing support, change, incidents, and platform governance.

Key Responsibilities

• incident management
• change management
• release management
• platform monitoring
• deployment coordination
• servicenow expertise

Tasks

-Responsible and accountable for the important metrics regarding Platform support services -Ensure timely response to system alerts and customer reported issues, raising concerns as appropriate. -Get the issues / requests resolved by exercising independent judgment within established Incident, Change, Configuration, Problem, Knowledge guidelines and support practices. -Enforce and govern configuration, change, and release management policies and procedures -Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up -Performs application maintenance with provider to include platform performance monitoring and proactive error identification/remediation -Coordinate and govern proper adjudication and disposition of incident, requests, and change tickets assigned to the team according to established guidelines. -Maintain situational awareness of ongoing incidents, problems, and events, providing timely and accurate information to support decision-making -Participate in Change Advisory Board (CAB) meetings to discuss release scope. -Lead and co-ordinate the launch activities including the execution of the deployment plans and checklists. -Maintain deep, extensive knowledge of ServiceNow’s capabilities and constraints. -Develop, implement, and enforce incident management plans, procedures, and protocols to ensure effective response to minimize impact on the organization and its stakeholders. -Ensure that approved software release packages and break-fix solutions are deployed by platform administrators in accordance with configuration, change, and release management policies and procedures -Responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, managing accounts, etc. -Maintain SOP, handover documentation for project activities with provider/implementation teams -Develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform.

Requirements

• servicenow
• certified admin
• itsm
• itam
• itom
• computer science

What You Bring

-Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems -Strong analytical and critical thinking skills committed to providing excellent support -ServiceNow Certified System Administrator certifications -Ability to work in a fast-paced environment with self-motivation -3+ years’ experience working in ServiceNow ITSM, ITAM, ITOM -Masters or bachelor’s degree in IT / Computer Science with 5+ years of relevant experience in a similar role. -5+ years’ experience leading operations teams

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Benefits

-Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure -All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. -Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

About Siemens Energy

-Offers cutting-edge solutions across the energy value chain. -Evolved into a global leader in energy innovation from pioneering technologies. -Plays a crucial role in accelerating the world's transition to a low-carbon future, focusing on sustainable energy production. -Broad portfolio includes gas turbines, power plants, renewable energy systems like wind and solar, supporting the shift to cleaner power. -Known for highly specialized solutions, from energy storage to grid optimization, helping utilities and industries thrive sustainably. -Major projects include large-scale renewable energy plants, carbon capture initiatives, and smart grid solutions that help stabilize the power supply. -Behind some of the world's most innovative and efficient energy technologies, driving change on both small and large scales. -Distinct for its ability to combine legacy power systems with the latest advancements in renewable energy, shaping the future of power.

Sector Specialisms