Hearth Support Services Scheduler

Overview

Manage hearth product orders, installation scheduling, warranty tracking, and customer service.

Key Responsibilities

• report generation
• order processing
• warranty management
• installation scheduling
• customer service
• vendor liaison

Tasks

-Participate in team meetings and training sessions to stay updated on internal best practices and industry trends. -Run reports and log data entries as needed. -Process, purchase, and manage incoming customer orders. -Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination. -Assist Sales Associates by placing orders and preparing presentation packages. -Cultivate strong relationships with customers to support repeat business and referrals. -Schedule fireplace installations and service appointments. -Manage warranty administration and tracking for Hearth and Garage Door products. -Input purchase orders and customer orders into the system accurately. -Respond to customer inquiries and resolve issues in a timely, professional manner. -Contact vendors to obtain pricing, lead times, and order updates. -Track and administer product warranties and service follow-ups.

Requirements

• scheduling
• construction
• customer service
• high school
• communication
• problem solving

What You Bring

-Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment. -Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings. -High attention to detail and accuracy in all administrative tasks. -Ability to sit, stand, walk, or drive for extended periods throughout the workday. -Regular use of computers, tablets, phones, and other standard office equipment. -Comfortable collaborating across departments in a fast-paced environment. -Quick to learn new technologies, products, and systems. -Strong verbal and written communication skills, especially over the phone. -High School Diploma or GED required. -Excellent time management, organizational, and problem-solving abilities. -At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively. -Ability to work independently with minimal supervision. -Skilled in managing customer expectations and building positive relationships.

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About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer-sponsored visa authorization required; applicants must be us authorized.