IT / Technical Account Manager

Overview

Trusted advisor managing client IT accounts and delivering technical solutions.

Key Responsibilities

• tech advisory
• proposal drafting
• qbr leadership
• client success
• client management
• new business

Tasks

-Customer Success: Proactively identifying opportunities to enhance client businesses, recommending additional services that foster growth and security. -Quarterly Business Reviews: Leading meaningful QBRs to assess performance, uncover opportunities, and create a technology roadmap aligned with business objectives. -Proposal Generation: Collaborating with project engineers to scope technology changes, craft proposals, and address client queries. -Technical Advisory: Leveraging an understanding of IT environments to advise on strategy, infrastructure, and improvements, grounded in best practices (Cyber Essentials, ISO 27001, Microsoft 365). -Client Relationship Management: Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact. -Support New Business: Engaging with the Business Development team to assess potential client IT systems and provide actionable improvement recommendations.

Requirements

• it infrastructure
• cloud services
• cybersecurity
• account management
• communication
• driving licence

What You Bring

-A talent for managing multiple clients and priorities efficiently. -A strong grasp of IT infrastructure, cloud services, cybersecurity, and business continuity practices. -A valid driving licence (required). -Proven experience in account management or technical consulting (4-5 years+), preferably in an MSP or IT services setting. -Exceptional communication and relationship-building skills, with the comfort to engage with managers and CEOs. -The ability to translate complex technical concepts into actionable business value.

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Benefits

-Private health insurance following probation -Company phone -Fun company events -Start with 24 days of annual leave, increasing to a maximum of 28 days + bank holidays -Company car or car allowance -On-site parking -Performance-based bonuses -Sick pay

About Amy Tyndall Design

-Known for ‘laid‑back luxury’, the firm partners with clients from framing to furnishings, guiding new builds and large‑scale renovations. -Services span space planning, lighting and finish design, custom millwork, furniture sourcing, artistic renderings and full project management. -The firm’s hands-on approach ensures coordination with architects, builders, and subcontractors throughout all phases, from concept to installation. -Stand‑out features include custom decorative trusses, hand‑painted tile work, custom cabinetry and romantic master suite packages. -The portfolio highlights timeless, neutral palettes enriched with texture, architectural detail and coastal views to reflect client lifestyles.

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