Deputy Estate Manager

Overview

Assist estate manager in property operations, contractor and resident management

Key Responsibilities

• contractor coordination
• health & safety
• estate inspections
• budgeting
• project lead
• short-let compliance

Tasks

-You will coordinate contractor services, facilities compliance tasks, and Quooda updates. -Ensure health & safety compliance, daily estate inspections, Risk Assessments and Method Statements (RAMS) review, and audit preparation. -Manage petty cash, assist with budgeting, reporting, and controlling expenditure. -Lead smaller projects and certain major works, community events, resident newsletters, and short-let (Airbnb) compliance tracking. -You will support and deputise for the Estate Manager, including making front-of-house decisions when required.

Requirements

• front desk
• it savvy
• customer service
• resident engagement
• safety compliance
• contractor management

What You Bring

-You will have experience managing the front desk operations, ensuring SOPs are implemented and followed, responding to escalated resident queries and complaints - ensuring timely and efficient communication. -You will be IT savvy with the ability to use a wide range of software’s and pick up new systems quickly. -You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and managing a team environment. You’ll lead, engage, and inspire others. -You are customer / client facing and have a demonstrable track record in leading in resident engagement initiatives. -You have experience conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems. -You have experience in overseeing external contractors, coordinating onsite works, issuing permits to work and raising work orders. -You will have experience working in a similar role, responsible for contractor management, H&S compliance, overseeing front desk operations and directly managing an onsite team.

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About Rendall & Rittner

-With a focus on both residential and commercial properties, the company offers expert management solutions tailored to diverse client needs. -The company manages a wide range of property types, from luxury residential developments to large-scale commercial estates. -Specializing in seamless property management, the company delivers everything from day-to-day operational support to strategic financial planning for property owners. -Known for its technology-driven approach, the company integrates innovative tools to streamline management processes and enhance service delivery.

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