MES Production Support

Overview

L2 MES production support: resolve issues, perform RCA, manage deployments, coordinate with vendors.

Key Responsibilities

• test runs
• deployment playbooks
• rca reports
• pilot deployment
• ticket monitoring
• post-deployment support

Tasks

Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments. -Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment -Investigate production logs, error traces, and user-reported symptoms -Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities -Compile RCA reports and recommend preventive measures -Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications -Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them -Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases -Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications -Determine whether issues can be resolved via configuration changes or require deeper code fixes -Coordinate with Vendor Teams and communicate timelines to GCO and Site users.

Requirements

• mes
• manufacturing
• erp
• implementation
• deployment
• 4+ years

What You Bring

3. Good to have ERP & Quality Process understanding 2. Implementation / Deployment Experience Experience in Any manufacturing factory-MES 1. MES / Factory Applications - 4+ Years of Exp -Mandatory Manufacturing plant industry experience

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Benefits

Mode of working: Hybrid

About Alp Consulting Ltd.

-began as a specialist in recruitment, expanding over decades into full-spectrum HR services. -As a subsidiary of Japan’s Outsourcing Inc., it leverages global reach and local insight to support clients across Asia, Europe, the Americas and Oceania. -With offices across eight Indian cities and one in Sri Lanka, Alp orchestrates talent solutions from executive search to contract staffing and apprenticeship programs. -Its sector focus spans IT/ITES, electronics, pharma, manufacturing and energy/infrastructure—adapting to both technical and compliance-heavy industries. -Typical projects include deploying remote engineering teams, managing complex payroll/compliance across regions, and training apprentices under NAPS/NATS. -Unusually, Alp integrates tech‑driven analytics and AI into workforce planning and patient support programs—tools more common in tech startups than staffing firms.

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