Duty Manager

Overview

Oversee hotel operations, ensure guest satisfaction and support all departments.

Key Responsibilities

• room allocation
• hotel standards
• front office
• senior management
• guest satisfaction
• complaint handling

Tasks

-Controlling the allocation of guest bedrooms. -To ensure Hotel standards are met in all departments -Supporting the Front Office Team enabling them to meet all guest requirements effectively. -Responsibility for assisting the senior management team in the organisation and running of the hotel. -Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction. -To assist in all departments of the hotel as required, with particular focus on Front of House operations. -To deal with customer complaints correctly and as efficiently as possible.

Requirements

• experience
• leadership
• teamwork
• shift availability
• vision
• values

What You Bring

-Experience in a similar role. -Understand the group Vision & Values as part the on-going team development. -Availability to work shifts, including evenings and weekends as per business needs. -Great leadership skills and enjoy working as part of a team in a social environment.

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Benefits

-30% off of food and cinema tickets in all of our venues across Scotland. -Staff meals on duty. -Career development through our Scotsman Steps training programme. -Flexible working opportunities. -Hotel and Apartment discounts. -Access to Scotsman Perks Benefits Portal. -Head Office Development Days.

About Scotsman Hospitality

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