Home Condition Surveying Planner

Overview

Plan and book home condition surveys, manage pipeline & data for repairs.

Key Responsibilities

• survey scheduling
• diary coordination
• data management
• condition records
• customer relations
• epc surveys

Tasks

-Planning and booking in home condition surveys with customers and coordinating our Surveyors’ diaries, managing our pipeline to ensure we meet our targets. -Ensuring our systems are updated accurately with stock condition survey results, ensuring we have up-to-date records on the condition of our housing stock including kitchens, bathrooms to roofs and garden walls. -Building great relationships with our customers, listening to their feedback and working collaboratively with colleagues across Home Group as well as contractors. -Stepping in when required to carry our stock condition and EPC surveys at times of peak demand.

Requirements

• planning experience
• statistical analysis
• excel
• outlook
• standard dbs
• epc knowledge

What You Bring

-Previous experience working in a planning role, coordinating work to achieve deadlines and KPI’s. -Strong statistical analysis skills, using Microsoft Excel to manage, manipulate and report on data. -You must be able to use technology for updating records including Microsoft Excel, Outlook and other Microsoft products as well as completing online learning and collaborating with other colleagues. -You’ll need a Standard DBS check done and we pay for that. -Good understanding of Energy Performance Certificates and assessments alongside a working knowledge of the housing health and safety rating system (HHSRS). -An eye for detail, be a real self-starter and bring creative spark to drive improvements and think about how things can be done more efficiently.

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Benefits

-Matching pension contribution (up to 7% and life insurance of 3x basic salary) -800+ discounts on shops, holidays, days out, tech and more -This is a hybrid role, and you’ll work from our office at One Strawberry Lane, Newcastle Upon Tyne, from home and on our estates as required. -34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year -Career path with development and excellent training package. -Work your way with flexibility to balance life and work -Instant pay access with Stream -We work Monday to Friday. The great news is that you’ll be able to shape your own diary. -We’ll pay for your Care Certificate if you don’t already have it -2 paid volunteering days each year -Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more -Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Security Clearance

-standard dbs check required (employer funded).