Customer Support Specialist

Overview

On-site customer support handling calls, scheduling, records, and payments.

Key Responsibilities

• crm entry
• ar collections
• payment processing
• report generation
• warranty scheduling
• customer support

Tasks

-Assist with receiving product(s) in CRM Database and/or F&O -Enter and maintain all customer records and job-related information into CRM Database -Support division(s) in Accounts Receivable collections and management -Process electronic credit card and check payments -Make outbound calls to customers to provide updates on installation and service status -Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting -Schedule warranty appointments for the Service Department -Answer incoming customer experience support concerns including promptly returning messages via phone, text and email -Provide work orders to Service Measure Tech daily -Provide support for PSG/CSC for assigned division(s) -Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

Requirements

• customer support
• home improvement
• written communication
• high school
• team player
• multi‑tasking

What You Bring

-5 year’s customer support experience preferred -Experience in the home improvement industry a plus -Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful -Excellent written and oral communication skills including phone skills -High school diploma or GED equivalent -Excellent work ethic, solid attendance record and attention to detail -Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

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About Great Day Improvements, Llc

-Founded with a vision to transform homes and outdoor spaces into personal retreats. -Offers a wide range of custom solutions from sunrooms to patios and decks. -A leader in residential home improvement, delivering high-quality craftsmanship. -Serves homeowners looking to enhance their living spaces with personalized solutions. -Expertise spans design, construction, and installation of outdoor living structures. -Has a reputation for exceptional customer service, providing end-to-end project management. -Known for its commitment to precision, delivering spaces that blend style and functionality. -Typical projects include custom sunrooms, decks, and patio enclosures. -Focused on residential upgrades, with a particular emphasis on outdoor spaces.

Sector Specialisms