Project Manager

Overview

Oversee restoration projects, manage crews, estimate costs, ensure quality, interact with clients

Key Responsibilities

• quality inspection
• estimate creation
• loss documentation
• job monitoring
• client interaction
• record keeping

Tasks

-May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary. -Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies -May perform daily monitoring on active residential and/or commercial jobs and communicates with customers. -Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job -Communicates conversations and key information on the job using the notes feature in required software -Explains drying process and next steps to resolution in person to customers using printed materials as a guide -Document / review loss with clear and descriptive job photos and upload into operating system/software -May be responsible for creation of estimates in applicable software -Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. -Express or exchange ideas with others and receive and act on detailed information given. -Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss -May write mitigation and reconstruction estimates using Xactimate -May train new technicians or key operational team members -Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site -Estimates using carrier audit standards and manages the estimate based on feedback from client and customer -Completes assigned jobs according to company processes, maintains quality control within the budget of each job -Maintains records of personnel and resources used on projects and communicates all billable events to others.

Requirements

• data entry
• team management
• problem solving
• high school
• college degree
• insurance restoration

What You Bring

-ASD – Applied Structural Drying Technician -For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face. -Experience managing teams of 2 or more -Strong problem solving and customer service skills -Experience with entering data using a tablet or mobile phone -High school graduate or equivalent, college degree preferred. -Valid Driver's License and satisfactory driving record -Working on-call schedule is required -Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. -Certifications preferred: -Must be able to prioritize activities and meet deadlines -Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. -Strong verbal and written and communication skills -Able to work independently or work with/lead a team -Strong knowledge of insurance restoration and or construction industry

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About Servicemaster By Twins

-Delivers emergency restoration under the ServiceMaster Restore brand. -Responds to water, fire & smoke, mold, storm, and odor disasters, working to restore homes and businesses. -Typical assignments include residential flood cleanup, commercial data & electronics recovery, mold remediation, and structural repairs. -Run independently with strong local knowledge of Rome and surrounding West Georgia. -Team is certified in structural drying, content pack-out & cleaning, insurance claim assistance, and specialty large-loss projects. -Operates a secure facility for pack-out and restoration of textiles, electronics, and art during major jobs. -Helps clients navigate insurance smoothly through rapid assessment, debris removal, drying, remediation, and rebuild services. -Maintains hands-on local leadership and decision-making tied closely to Rome's community.

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