National Operations Specialist

Overview

On-site leader providing operations, training, and financial oversight for student housing properties.

Key Responsibilities

• budget management
• staff training
• leasing oversight
• financial reporting
• resident relations
• property operations

Tasks

-Evaluate the financial budget and remain within the allotted budget -Communication with residents, team members, and senior management -Provide on-site leadership and strategic direction in the event of staff vacancies, together with the Regional Manager -Monitor and advise on rate and leasing specials based on tour velocity and conversion -Train and manage the site staff, including the Property Manager, Assistant Property Manager, Leasing & Marketing Manager, Maintenance Staff, and Community Assistants -Organize and accomplish successful resident move-out, property turn, and resident move-in in the event of a Property Manager vacancy while on-site -Evaluate monthly income statements to determine accruals and reclasses -Conduct resident mediation and conflict resolution to provide a harmonious community -Monitor and regulate Accounts Payables, Accounts Receivable, Leasing, and Marketing efforts, and overall property operation

Requirements

• travel
• bachelor's
• 4+ years
• customer service
• project management
• market knowledge

What You Bring

-Desire to travel up to 75% -Knowledge of the market competition, local businesses, and the university -Exceptional customer service and resident relations -Bachelor’s degree preferred or comparable experience in the student housing space -4+ years’ experience as a Property Manager or equivalent role -Live within 1 hour of a major airport -Excellent planning to manage a team -Excellent project management

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Benefits

-13 paid holidays -401K – 100% match up to 5% -Annual review and bonus program -Flexible PTO -Paid parental leave -Health (PPO or HSA), dental, and vision

About Article Student Living

-Founded with a mission to revolutionize student living in the UK. -Focuses on offering modern, well-located, and secure student accommodation. -Develops properties that blend comfort, convenience, and affordability. -Offers a range of student housing options including en-suite rooms, studios, and shared flats. -Works in prime university cities, with properties in both major cities and smaller towns. -Partnered with universities and higher education institutions to cater to student needs. -Stands out for its attention to detail in property design and customer service. -Typical projects include both new builds and refurbishments of existing properties. -Specializes in managing properties from initial design to long-term student living solutions.

Sector Specialisms