Deputy General Manager-commercial operation

Overview

Lead commercial strategy for retail & F&B, driving revenue, partnerships, and innovation.

Key Responsibilities

• partner management
• product development
• innovation culture
• digital transformation
• revenue growth
• risk management

Tasks

This strategic leadership role is crucial in shaping and delivering a future-ready commercial agenda that accelerates revenue across Retail and F&B at the airport. By harnessing market intelligence and anticipating trends, the position drives transformative initiatives and forges high-impact partnerships with premium brands, all aligned with BIAL’s business vision. The role is key to unlocking new revenue streams, embedding risk management, and empowering partners with insights for sustained growth, ensuring the airport’s continued commercial leadership and long-term success. -The role is instrumental in catalysing high-impact ecosystem partnerships, curating a portfolio of premium brands, and establishing collaborative frameworks that drive co-creation. Through robust engagement with both established and emerging partners, the leader shapes exclusive offerings that differentiate the airport’s commercial landscape. -The leader assumes daily stewardship of partner relationships, leading negotiations on commercial offers, marketing collaborations, and joint initiatives. By building trust and maintaining transparent, open relationships, the role drives mutual growth and unlocks new revenue streams. -Accountable for setting ambitious benchmarks, the leader ensures operational rigour by developing exclusive product lines and innovative concepts tailored to evolving customer preferences. Constant monitoring of customer behaviour, coupled with agile adaptation, secures sustainable commercial outcomes and resilience in a dynamic market. -At the heart of the mandate is the embedding of a culture of innovation—fostering cross-functional collaboration, experimentation, and the seamless adoption of digital transformation. The leader encourages teams to challenge conventions, pilot new concepts, and integrate emerging technologies that redefine commercial excellence. -Committed to nurturing talent, the leader establishes coaching platforms, identifies individual developmental needs, and fosters an environment of empowerment. Open communication and collaborative problem-solving are central to building a high-performing, agile team. -The position provides strategic direction for menu development and culinary innovation, ensuring offerings are recognised for quality and uniqueness. Leadership in concept development and quality assurance underpins the airport’s reputation as a destination for exceptional dining experiences.

Requirements

• 15+ years
• master’s degree
• financial acumen
• leadership
• brand partnerships
• data-driven

What You Bring

6.Culinary Standards(F&B) 9.Customer Experience 2.Data-Driven Decision Making -Strong ability to build and maintain effective brand partnerships. -15+years of experience. -Proven experience in strategizing and driving revenue growth in the Retail and F&B sectors. -Excellent financial acumen and analytical abilities. -Exceptional leadership and operational management skills. -Graduation/Master’s degree in F&B or related field.

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About Bangalore International Airport Ltd

-Launched in 2008 through India’s first private-sector greenfield airport PPP, the company brought a new era of modern air travel to Bengaluru. -Structured under a public limited company, it manages one of India’s busiest airports. -Its hallmark projects include the futuristic Terminal 2, a cargo village, and advanced cold-chain logistics facilities. -Specialising in aviation, transport infrastructure, and cargo, it innovates with IoT-powered temperature monitoring and open-access fuel operations. -A standout moment: first airport in Asia to receive ACI Level 5 accreditation for emissions management, and host of AWS-Intel joint innovation centre. -It continues expanding — recent MOUs include metro station integration — reinforcing its role as a tech-driven gateway.

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