Power Quality Service Engineer - Customer Facing

Overview

Drive UPS service sales, manage accounts, and support lifecycle services in Dubai.

Key Responsibilities

• service coordination
• technical quotations
• sales forecasting
• contract management
• lifecycle services
• customer visits

Tasks

-Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams. -Develop service technical quotations, understand competitors, and highlight Eaton’s advantages. -Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings. -Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning. -Drive trade sales growth through effective sales and demand management. -Create customer accounts, track leads, and handle company registrations. -Foster positive client relationships and use financial strategies to boost revenue. -Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services. -Support development and implementation of market technical engineering strategies and service contracts. -Support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers. -Meet annual service business goals, provide accurate sales forecasting, and manage customer relationships. -Manage service contracts as the main contact, seeking additional sales opportunities. -Respond on-time and on-quality to On-demand requests from the customers. -Conduct regular customer visits to foster positive relationships and educate them on product life cycles.

Requirements

• electrical engineering
• negotiation
• sales
• leadership
• communication
• entrepreneurial

What You Bring

-Self-directing and self-motivating. -An entrepreneurial mindset able to influence stakeholders. -Bachelor’s degree in electrical engineering -Experience in dealing with and conducting negotiations with customers. -5+ years of experience in life cycle services Sales for UPS -Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors. -Experience in attending exhibitions/ conferences and conducting presentations. -Strong communication skills, fluent in English -Able to lead and manage projects/activities through influence.

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Benefits

-Competitive compensation and benefits package -We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen -Challenging projects in dynamic collaborative team -We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

Sector Specialisms