Head of Operations - Fixed Term Contract

Overview

Lead M&E operations across multiple sites, ensuring compliance, efficiency and client satisfaction.

Key Responsibilities

• operational efficiency
• risk management
• innovation tracker
• compliance audits
• client liaison
• rca

Tasks

-Lead and direct operational efficiencies that will enhance operational effectiveness. -Support the EUK KAM Plan through delivery of the Strategic Action Plan and the concepts of Added Value. -Manage the Account Risk Register, maintaining accurate and up to date records with clear communication to the Client and progressive action taken to eliminate/mitigate the risks. -Foster and encourage a working environment of high standards and high performing individuals that are both engaged with EMCOR UK, the Account, and the Client. -Manage the Account Innovation & Value Add Tracker, maintaining accurate and up to date records with progressive actions taken to develop and actualise items. -Take appropriate and decisive action to resolve any areas of concern within the Operational teams. -Ensure all records of Operational Compliance are always accurately maintained and ‘audit-ready’. -Provide leadership and support to a 24/7 operation, alongside the rest of the team. -Be the Client’s operational point of contact whilst leading the Account’s Operational deliverables, ensuring compliance with both Client and EUK governance, contractual KPI’s, and required Maintenance standards. -Facilitate a consistently positive, collaborative, informed, and solutions-based relationship with the Client and Stakeholders. -Lead on investigations, completing RCA, and ensuring Actions are taken. -Promote and actualise innovative ideas and concepts to drive efficiency, lower costs, and improve service delivery. -Ensure adherence to, and endorsement of, EMCOR UK Safe Systems of Work and Health & Safety at Work policies and procedures. -Identify opportunities and support Account promotion and growth, externally and internally.

Requirements

• cmms/cafm
• level 3
• m&e operations
• uk licence
• p&l
• leadership

What You Bring

-Experience in working with CMMS/CAFM systems. -Can demonstrate the ability to, and experience in, developing strong relationships with key customers to support strategic account development and long-term sustainable and profitable tenure. -Technical qualifications in an Electrical/Mechanical bias, equivalent to a Level 3 as a minimum, and a background in Maintenance Engineering. -Must hold a full UK driving licence. -Display an empathy with customers and clients, with an ability to quickly grasp their needs and galvanise resources to satisfy Client demands. -Knowledge and experience of P&L management and process. -Office-based role at our Eastleigh office. Travel to Client sites as and when required, all within a 90-min commute from Office. Occasional home-working is possible if appropriate. -An effective and progressive leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. -Possess a clear understanding of transformational leadership, and an ability to change organisations, culture, and behaviours. -Minimum 3 years’ experience of managing delivery of M&E Operations at a Senior level. -IT Literate including Word, Excel, PowerPoint and Visio. -Adaptable Leadership style to ensure an ability to get the best out of a diverse team of people. -Experience of managing M&E delivery within a corporate or Local Authority environment. -Commercial understanding of Procurement frameworks and contractual agreements. -An effective and progressive leader, with experience of directing and developing multi-disciplined engineering teams. -Must be able to pass a DBS check every 2 years. -During your duties you may have access to confidential information, which must not be divulged to an unauthorised person at any time. -Able to evident a robust understanding and implementation of Health and Safety strategies.

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Benefits

-Extensive Learning & Development opportunities, including opportunities for progression. -Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. -Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. -Paid volunteering and charity days -Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. -25 Days holidays + Bank holidays -Refer a Friend scheme – worth £500 per referral -Bike To Work Scheme -Holiday Buy Scheme - up to 5 days a year -GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining

About Emcor Uk

-Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors. -With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges. -Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs. -EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services. -The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK. -Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Sector Specialisms

Security Clearance

-must pass a dbs check (renewable every 2 years).