Software Implementation Specialist

Overview

Lead software implementation, automation, and AI initiatives across operations.

Key Responsibilities

• documentation
• ai initiatives
• testing
• automation
• platform implementation
• process optimization

Tasks

-Create and maintain internal documentation, SOPs, and training materials to support software adoption and usage. -Stay current on emerging technologies and recommend tools that align with company goals. -Develop and execute AI-driven initiatives, such as intelligent customer communication systems, predictive analytics, and chatbot integrations. -Oversee testing, data validation, and troubleshooting during software rollouts and upgrades. -Design and manage automation workflows across departments using tools like Zapier and AI APIs. -Lead the implementation, configuration, and optimization of ServiceTitan and other internal platforms to support business growth and operational excellence. -Collaborate with department heads to identify process inefficiencies and translate business needs into scalable technical solutions. -Analyze user feedback and system performance to refine configurations and improve usability.

Requirements

• ai tools
• servicetitan
• zapier
• python
• project management
• leadership

What You Bring

This is a leadership role for a systems-minded professional who thrives at the intersection of technology, operations, and innovation. You will oversee the configuration, integration, and continuous improvement of our software platforms, drive automation initiatives, and lead cross-functional efforts to enhance operational efficiency. You’ll also spearhead AI-related projects, including chatbot deployment, intelligent workflow automation, and data optimization strategies. -Experience with AI tools and platforms (e.g., ChatGPT, OpenAI API, Google Cloud AI, etc.). -Ability to translate business needs into technical solutions and lead change across teams. -Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field is a plus, but not required. -3+ years of experience in software implementation, systems management, or process automation. -Strong working knowledge of ServiceTitan or similar CRM/ERP platforms. -Excellent communication, project management, and cross-functional collaboration skills. -Proficiency with automation tools (e.g., Zapier) and basic scripting (e.g., Python, JavaScript, and JSON)

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Benefits

-Company parties and outings -Vacation and Holiday pay -Discounts on life, dental, and vision insurance -Employee discounts -100% company-paid health insurance premiums -Health Savings Account (plus company contributions) -Employee Referral Program -Gym reimbursement up to $36/month -401k with up to 4% match

About Te Certified

-Founded with the mission to offer reliable, certified electrical services. -Serves a wide range of sectors including residential, commercial, and industrial projects. -Specializes in both large-scale and smaller, complex electrical installations and repairs. -Known for a strong track record of meeting deadlines while maintaining high safety standards. -Renowned for both emergency services and long-term electrical solutions. -Offers extensive expertise in handling high-voltage electrical systems. -Has built a reputation through consistently high-quality workmanship and customer satisfaction. -Frequently called upon for unique and technically challenging projects, delivering tailored electrical solutions.

Sector Specialisms