Systems Manager (Customer & Commercial Technology Team)

Overview

Manage, optimize and integrate customer systems (CRM, dispatch, invoicing)

Key Responsibilities

• system configuration
• performance monitoring
• integration development
• automation implementation
• security audits
• stakeholder management

Tasks

-Support Steering Groups, Project Boards, and other meetings with internal teams. -Regularly review project phases to ensure timely completion, highlighting and mitigating key risks. -Optimise system configurations and workflows to support business operations and objectives. -Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality and efficiency. -Manage relationships with suppliers and service providers in the form of monthly service review meetings. -Ensure system reliability, performance, and security across all platforms. -Deal with system issues when highlighted and manage a plan / comms to resolve. -Develop and maintain integrations between systems, to ensure seamless data flow and process efficiency. -Coordinate with external third-party vendors and internal teams. -Managing Relationships: Liaise with clients, proactively manage relationships, and build effective working relationships. -Negotiate contracts and ensure the quality and cost-effectiveness of services and products. -Maintain accurate documentation of system configurations, processes, and integrations, working with Business Analysts and Enterprise Architects to ensure the system is fully documented. -Prepare regular reports on system performance, project status, and security incidents as required. -Oversee the implementation, configuration, and maintenance of systems across, sales, dispatch, invoicing, and order management. -Create supplier improvement plans as required. -Communication: Get messages across clearly using a range of communication styles and tools. -Conduct regular security audits and risk assessments. -Decision Making: Make rational and informed decisions, take initiative, drive action, and be responsible for the consequences. -Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits. -Manage stakeholder expectations and ensure their needs and requirements are met. -Implement security measures to protect sensitive customer and financial data. -Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI-DSS) working with Breedon General Counsel and Internal Audit teams to assure this.

Requirements

• salesforce
• microsoft ce
• project management
• computer science
• crm
• team leadership

What You Bring

-Previous experience of managing a team -Proven strong background in customer service, CRM, and operations systems. -Resilience: Maintain personal effectiveness when dealing with setbacks or difficult situations; demonstrate commitment and motivation. -Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams. -Strong project management skills, with experience using project management tools and methodologies. -Proven experience in integrating and optimising systems to support business operations. -Qualified in Computer Science, Information Technology, Business Administration, or a related field. -Proven experience in managing large and complex customer systems such as Salesforce, Microsoft CE, with a least 3 years in a leadership position. -Planning and Organising: Self-managing, able to think ahead to establish effective courses of action, prioritize, and plan activities. -Analytical Thinking: Ability to problem-solve, identify, resolve, and convey complex problems simply. -Excellent problem-solving skills and the ability to troubleshoot complex technical issues. -Proven experience of engaging varied stakeholder across a diverse business

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Benefits

-25 days holiday plus bank holidays -Share Save Scheme -Free on-site Parking -Discount Scheme -Life Assurance -Volunteer Scheme -Enhanced Maternity, Adoption & Paternity Scheme -Contributory Pension Scheme -Car Allowance -Holiday Buy Scheme

About Breedon Group Plc

-Born from centuries‑old quarrying at Breedon on the Hill, the group surged into modernity after 2008, reshaping UK and Irish markets through savvy acquisitions. -With a vertically‑integrated model, it pulls raw aggregates straight through to finished products and surfacing services, serving projects across infrastructure, housing and industrial sectors. -In recent years its strategic beachhead in the US—through the acquisition of BMC and Lionmark in Missouri—has positioned it for North American growth. -Typical projects range from major roadworks and airport surfacing to residential foundations and industrial flooring. -Standout products include its flagship Golden Amber Gravel (a Royal‑Warranted driveway gravel) and specialist speedway shale used on international tracks.

Sector Specialisms