Site Manager

Overview

Oversees daily apartment complex operations, tenant relations, leasing, and maintenance.

Key Responsibilities

• tenant screening
• lease processing
• vacancy management
• maintenance coordination
• compliance reporting
• rent collection

Tasks

-Review tenant applications for eligibility; maintain and purge waiting lists; show available units. -Walks property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property. -Keeps property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident. -Works cooperatively with Resident Services staff. -Conducts annual unit inspections, walkthrough of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. -Follows Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, CHFA, HUD, RHCP). Works diligently to ensure that all new move-in files are complete and orderly. -Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions. -Shows vacant units and applies approved marketing strategies to reduce vacancy loss. -Provides training, direction and supervision of an Assistant Manager. -Performs annual re-certification of tenants, to ensure continuing eligibility and monitor over-income households, completes required weekly reports, monthly reports, ticklers and compliance reports. -May provide limited emergency repairs. -Completes lease form, outlines conditions and terms of occupancy with new resident and completes relevant paperwork. Instruct tenants in emergency procedures, appliance use, and property rules. -Attends training as needed and recommended by Burbank Housing. Outside training may require overnight stays out of town. -Confers with the Maintenance Supervisor and Regional Manager, schedules maintenance staff, and prepares maintenance work orders for all maintenance work to be performed. Engages subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work. -Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies. -Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 30 Day notices, and 60-Day notices, appears in eviction proceedings. -Oversees, and coordinates users for Community Room use. -Supervises on-site, providing regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves time sheets, vacation scheduling, and oversight of work to ensure timeliness and a professional manner. -Attends regular in-house training and informational meetings offered by Burbank Housing. -Collects rent and security deposits for submittal to the accounting department. Works with accounting staff to facilitate smooth accounting procedures. -Provides input and collaboration with Regional Manager on preparation of annual property budget. -Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation. -Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn.

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