Assistant Front Office Manager | Hilton Aventura Miami

Overview

Oversee front office operations, guest services, and revenue at Hilton Aventura.

Key Responsibilities

• team training
• guest service
• complaint handling
• sanitation monitoring
• night audit
• cashiering compliance

Tasks

-Help train and develop hotel team members and ensure all required training is complete according to standards. -Assist staff with their job functions to ensure optimum service to guests. -Handle guest complaints ensuring guest satisfaction. -Monitor and maintain cleanliness, sanitation, and organization of assigned areas. -Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. -Monitor and ensure that all cashiering procedures comply with accounting policies and standards. -Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Requirements

• communication
• bilingual
• front office
• 1yr experience
• high school
• flexibility

What You Bring

-Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. -Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. -Be available to work a flexible schedule, including weekends, holidays, and varied shifts. -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. -Bilingual English/Spanish a plus. -Knowledge of local activities and attractions appropriate for clientele. -Minimum 1 year of front office management experience in the hospitality industry. -High school graduate or equivalent, some college preferred.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

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