Service Manager - University Edge

Overview

Lead facility maintenance team, oversee work orders, vendors, PM, and staff.

Key Responsibilities

• key control
• preventive maintenance
• work orders
• vendor management
• compliance
• inventory management

Tasks

-Maintain key control oversight, including key box access. -Serve as an American Campus representative and liaison in all interactions. -Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. -Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas. -Collaborate with nearby ACC properties to share resources and support as needed. -Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion. -Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. -Manage maintenance performance to budget, in partnership with supervisor and regional support team. -Ensure that any vacant retail spaces are well-maintained and ready for showings. -Maintain property signage and curb appeal, ensuring high standards. -Assess inventory and ensure proper resource allocation at assigned property. -Manage contracts for services and vendors like snow removal, landscaping, etc. -Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations. -Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion. -Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property. -Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties. -Ensure property has adequate planning and response for inclement weather. -Conduct performance evaluations of direct reports and performance discussions with team members. -Communicate effectively with retail tenants regarding maintenance and timely updates. -Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams. -Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met. -Manage work order processes, including execution, system close-out, verification, and vendor coordination. -Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.

Requirements

• hvac certification
• management
• leadership
• communication
• 2-3 years
• facilities maintenance

What You Bring

The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to help enhance resident experiences and maintain high maintenance standards. In this role, you will lead the service, groundskeeping, and housekeeping staff and operations. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance. -2-3 years’ proven mid to high-level tech experience in residential facilities maintenance. -Management experience preferred. -Strong organizational, communication, and leadership skills. -HVAC certification preferred.

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Benefits

-Life Insurance -Medical & Dependent Care Flexible Spending Accounts (FSA) -Paid Time Off -Short-Term & Long-Term Disability -Paid Pregnancy & Childbirth Leave -Preferred Membership Pricing at Local & National Companies -CoreGiving Volunteer Days -Health Savings Account (HSA) with Employer Matching -Paid Paternity Leave -Referral Program -Sick Leave -Health Insurance -401(k) with Employer Matching -Charity Matching Program

About American Campus Communities

-Creates high-quality, purpose-built student housing communities near major universities. -Focused on the development, acquisition, and management of student housing properties. -Major projects include purpose-built student apartments, townhouses, and mixed-use developments. -Partners with universities to provide on-campus housing solutions. -Known for innovative and sustainable designs with cutting-edge amenities.

Sector Specialisms