Hotel Front Desk Agent

Overview

Handles guest check‑in/out, reservations, billing, and guest services at the front desk.

Key Responsibilities

• guest services
• concierge
• cash handling
• complaint resolution
• credit management
• check in

Tasks

-Communicates guest requests with the appropriate department -Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. -Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc -Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance -Communicates credit issues to all revenue generating departments -Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options -Informs guests on hotel facilities and amenities, provides directions within the property. -Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department -Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed -Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate -Reviews departing guest's folios and invites guests back

Requirements

• customer service
• team influence
• english fluency
• self‑motivation
• pressure handling
• communication skills

What You Bring

-Commitment to superior customer service and excellent customer service skills. -Proven ability to influence a team and achieve results. -Fluency in job related English both verbal and non-verbal. -Strong initiative and self-motivation. -Ability to handle pressure and work in a fast paced environment. -Excellent communication, interpersonal, and organization skills. -Flexibility and creative problem-solving ability. -Must be able to carry 10 lbs. -Must be able to work days, evenings, and weekends as necessary.

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About Think Hospitality

-Founded with a vision to innovate the hospitality industry, blends creativity with expertise. -Portfolio spans across hotel management and development, with a strong emphasis on operational excellence. -Works closely with investors and developers to create sustainable and high-performing hotel properties. -Specialized in boutique hotels, luxury brands, and resorts, ensuring each project stands out. -A diverse team dedicated to designing, developing, and managing some of the most sought-after hotel properties globally. -Renowned for an innovative approach, integrating technology with traditional hospitality services. -Projects range from urban luxury hotels to serene resort getaways, all tailored to meet specific market needs. -Deep understanding of market dynamics leads to delivering exceptional value in every project. -Expertise extends to operational strategies that increase profitability while maintaining high guest satisfaction.

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