Aftercare Coordinator

Overview

Coordinate post‑occupancy support and customer care for new build homes

Key Responsibilities

• issue tracking
• report generation
• inspections
• defect recording
• repair coordination
• stakeholder management

Tasks

We're seeking a proactive Aftercare Coordinator to deliver outstanding customer care for our new build homes. You'll manage every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. -Oversee and coordinate various aspects of post-occupancy support ensuring customers' needs are met and issues are resolved promptly. -Build and maintain strong relationships with internal and external stakeholders. -Maintain accurate records and documentation of tenant issues and resolutions on our systems. -Produce and monitor weekly reports to ensure accurate and timely completion of tasks. -Actively seek customer feedback to improve services whilst also managing their expectations. -Be a central point of contact for customers, addressing and resolving issues or complaints by coordinating with relevant departments to ensure a timely resolution. -Conduct inspections on newly constructed properties and overseeing, authorising and accurately recording defects and repairs. -Ensure customers understand and adhere to aftercare service procedures.

Requirements

• microsoft office
• driving licence
• customer service
• customer care
• initiative
• multitasking

What You Bring

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. -Ability to use own initiative and to think ahead to forecast future issues. -Ability to multitask and remain calm under pressure whilst maintaining high standards of professionalism. -Excellent relationship building skills and an ability to communicate effectively with all levels internally and externally. -Customer focused with a track record of providing an excellent customer service. -Experience of working in a similar role within customer care - preferably in the housing sector. -Good working knowledge of Microsoft Office packages e.g., Excel, Word, PowerPoint. -Full UK driving licence and access to a car for work

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Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. -Training, development, and qualification opportunities -Option to buy and sell annual leave -Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) -Hybrid working with 2 days in the office per week -Cycle to work scheme -Access to an Employee Assistance Programme -£1,000 essential car user allowance per year plus mileage -Starting salary of £32,507 which increases with service up-to £36,229 per year -A team of trained Mental Health First Aiders who are available for colleagues to contact for support -Corporate health scheme membership -Local gym membership discounts. -Social Housing Pension Scheme with up-to 10% employer contribution -28 days annual leave that increases with service plus bank holidays

About Incommunities

-Founded with the aim to provide affordable housing solutions across the UK. -Delivers a wide range of social housing services to local communities. -Specializes in managing and maintaining properties, with a strong focus on quality and sustainability. -Supports local neighborhoods through community engagement and partnership programs. -Provides additional services, including repairs, maintenance, and tenancy support. -Works closely with local authorities and other stakeholders to address housing needs. -Notable for its commitment to improving housing standards and tenant satisfaction.

Sector Specialisms