Inside Sales Representative

Overview

Inside Sales Rep handling phone/email orders, customer relationships, quoting, and prospecting.

Key Responsibilities

• digital sales
• quote processing
• order processing
• market reporting
• customer analysis
• prospecting

Tasks

-Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources -Prospect for new accounts within a specified geographical territory -Manage a defined customer base and establish and maintain customer relationships -Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% -Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle -Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends -Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate -Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge -Assist outside sales personnel by processing priority transactions -Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers -Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis

Requirements

• microsoft office
• erp
• crm
• high school
• customer service
• problem solving

What You Bring

-Ability to handle basic/intermediate issues and problems -Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20% -Travels to offsite locations - Occasionally – up to 20% -Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM) -Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% -Ability to work overtime as needed -Ability to prioritize and manage multiple tasks and deadlines -Up to 25 pounds - Frequently – 21% to 50% -Sit: Must be able to remain in a stationary position - Constantly – at least 51% -High School or GED - Required -Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills -Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence -Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs -Highly self-motivated -Handles or works with potentially dangerous equipment - Occasionally – up to 20% -Basic/intermediate product and application knowledge essential -Up to 50 pounds - Occasionally – up to 20% -Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20% -Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% -Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% -Up to 10 pounds - Frequently – 21% to 50%

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Benefits

-Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. -401K with Employer Match -Health & Wellness Programs -Medical, Dental, and Vision Insurance -Tuition Reimbursement -Professional Training & Development Programs -Life Insurance -Paid company holidays plus flexible personal days per year -Flexible Spending Accounts -Employee Discount Programs -Paid vacation and sick time -Commuter Transit Benefits -Career Advancement Opportunities – We like to promote from within -Short-Term and Long-Term Disability Insurance

About Rexel Usa

-A leading distributor of electrical products and services across North America. -Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors. -Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability. -Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space. -Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering. -Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors. -Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Sector Specialisms