Expressions of Interest - Station Readiness/Proximity Manager

Overview

Lead station teams, ensure safety and customer service, manage incidents and readiness.

Key Responsibilities

• incident management
• supplier training
• safety compliance
• station leadership
• customer feedback
• sop development

Tasks

-Monitor, resolve, and escalate customer feedback and operational issues as required. -Participating in supplier training, testing, and commissioning activities. -Support incident and emergency management, coordinating resources and liaising with OCC, emergency services, and contractors. -Oversee subcontractors (cleaning, security, landscaping etc.) to ensure compliance with quality and service expectations. -Supporting and delivering staff training in consultation with the Training team. -Developing operational documentation such as SOPs and station readiness plans. -Undertake Chief Fire Warden duties and other safety responsibilities as required. -Provide visible station leadership and manage frontline teams to achieve KPIs and customer service commitments. -Providing subject matter expertise to ensure the network is ready for Day One operations. -Deliver training and support competency development in consultation with the Head of Customer Experience and Training team. -Ensure all station operations meet safety, environmental, and quality standards.

Requirements

• whs
• incident management
• operational planning
• customer service
• leadership
• continuous improvement

What You Bring

-Excellent communication and interpersonal skills, with the ability to influence and collaborate across multiple stakeholders. -Experience developing operational plans and documentation (e.g. SOPs, readiness plans) within a regulated operational environment, ensuring compliance with legislation, contractual, and business needs. -Extensive experience delivering customer service within an operational working environment (railway or other safety-regulated industry). -Demonstrated ability to deliver continuous improvement initiatives in an operational environment. -Demonstrated experience in a safety-regulated industry, with sound knowledge of the Work Health and Safety Act and relevant safety legislation. -Proven record in incident or emergency management, including utilisation of resources in the management, recovery, and restoration of services. -Strong leadership experience, with a track record of managing and motivating high-performing, diverse frontline teams to achieve KPIs and deliver service excellence.

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About Ratp Dev

-from a 125-year transport legacy, it quickly expanded beyond France. -It builds, runs and cares for metros, trams, buses, trains, ferries and cable cars across 15 countries. -supports more than 100 transport systems. -_handles over 1.5 billion passenger journeys annually. -turnkey transit builds. -Expertise spans design-to-operation: feasibility studies, bespoke engineering, ticketing, digital services and maintenance. -Known for automation: a global leader in driverless metros and automated tram networks. -Unusual fact: deploys battery-electric boats in cities like Lyon and high-speed rail in Africa. -Operations range from London’s electric bus fleet to managing Cairo Metro Line 3 on a 15-year contract.

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