Lead Service Technician

Overview

Lead field technician overseeing commercial plumbing/HVAC service, diagnostics, and team.

Key Responsibilities

• troubleshooting
• commissioning
• cmms logging
• parts management
• code compliance
• safety lead

Tasks

-Review work orders, scope, and site conditions; stage materials/parts; coordinate permits, shutdowns, LOTO, and access. -Troubleshoot complex issues on plumbing/HVAC systems (water heaters/boilers, pumps, PRVs, backflows, hydronics; RTUs, split systems, controls) and perform code‑compliant repairs. -Execute start‑ups, commissioning, and system performance tuning; verify setpoints and document results. -Lead Job Hazard Analyses (JHAs) and toolbox talks; enforce OSHA/company safety rules (confined space, hot work, fall protection, electrical, ladder/scaffold). -Give input on scheduling, parts standards, truck stock, and training needs; support onboarding of new hires. -Represent the company professionally onsite and in documentation. -Interface with dispatch to sequence calls, balance workloads, and minimize travel/return trips. -Coach technicians/apprentices on diagnostics, code, and craftsmanship; provide ride‑alongs and skills check‑offs. -Communicate diagnostics, options, and estimates; gain approval for work; set realistic ETAs; capture follow‑up recommendations. -Lift/push/pull up to 75 lbs; prolonged standing, bending, kneeling; work on ladders, roofs, mechanical rooms, crawlspaces, and trenches. -Use the field app/CMMS to record labor, materials, serials, readings, and photos; submit redlines/as‑builts as needed. -Ensure accurate parts usage and return/warranty processing; support 2‑/3‑way match with packing slips. -Maintain truck/tool readiness; request replenishment proactively; care for specialty tools (press tools, analyzers, cameras, jetters, pumps, recovery machines, gauges). -Ensure installations/repairs meet IPC/UPC/IFGC/IMC and manufacturer specifications; complete QA/QC checklists, pressure/hydrostatic tests, and photos.

Requirements

• cmms
• communication
• 3+ years
• journeyman
• epa 608
• diagnostics

What You Bring

-Digital Skills: Proficient with mobile field apps/CMMS (e.g., ServiceTitan/ServiceTrade/FieldEdge), email, and photo documentation. -Soft Skills: Clear communication, customer service, time management, and coaching mindset. -Backflow Tester/Repair (preferred). -Experience: 3+ years in commercial service (plumbing and/or HVAC) with advanced diagnostics; prior lead/mentor experience preferred. -Work in varying temperatures and conditions; wear required PPE at all times. -Licensure/Certs: Valid driver’s license and acceptable MVR. State/city Journeyman or Master Plumber license and/or HVAC licenses as applicable. -Advanced Diagnostics & Repair -Technical Skills: Solder/braze, press, thread, solvent weld; pump alignment; gas sizing/leak checks; combustion analysis; hydronic balancing; controls basics. -EPA 608 (for HVAC work), OSHA‑10/30, First Aid/CPR (preferred).

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Benefits

-Opportunities for professional development and certification assistance. -Competitive salary based on experience. -Health, dental, and vision insurance. -Paid time off and holiday pay.

About Upchurch

-Known for delivering quality, reliability, and innovation across various sectors. -Specializes in managing complex projects with attention to detail and efficient execution. -A trusted name in delivering solutions that meet technical and operational requirements.

Sector Specialisms