Senior Director, Strategy & Program Delivery, Operational Excellence

Overview

Lead strategic planning, program delivery, and change management for operational excellence.

Key Responsibilities

• change management
• program delivery
• strategic planning
• data dashboards
• team leadership
• stakeholder engagement

Tasks

-Oversee the development of communication plans, engagement tactics, and enablement strategies tailored to field realities and operational culture to maximize adoption. -Lead the operational change management function, ensuring that all new initiatives rolled out to the field are communicated, supported, and adopted effectively. -Provide structure to complex programs: define scope, workstreams, success criteria, decision-making models, and progress tracking. -Strategic Planning – Lead annual business planning and long-term strategic planning efforts for the Operational Excellence departments and Operations Support functions, helping them define priorities, align resources, and build actionable roadmaps. -Change Management – Lead the organization’s operational Change Management efforts, building a scalable, effective approach for rolling out new initiatives, tools, and processes to field teams in a way that drives engagement and sustainable adoption. -Lead a high-performing team that owns strategic program delivery and operational change management across the organization. -Partner with cross-functional teams to proactively remove roadblocks, resolve challenges and maintain forward momentum. -Design and scale a sustainable change management model for rolling out change across Operations. -Leverage data and dashboards to monitor performance, communicate impact, and inform continuous improvement efforts. -Oversee a team responsible for driving the delivery of multiple cross-functional operational initiatives, ensuring alignment with strategic priorities and measurable impact. -Represent Operational Excellence with clarity, credibility, and confidence across senior audiences. -Program & Project Delivery – Lead some of the most important strategic initiatives that improve operational safety, productivity, and predictability. Oversee our Program Delivery function, ensuring strategic initiatives are structured, executed, and delivered with precision across multiple complex workstreams. -Lead the strategic planning process for the Operational Excellence departments (including Operations Analytics, Operations Performance Management, Construction Technology, Process Excellence, etc.) and the Operations Support functions (e.g. Safety, Preconstruction, Planning/Scheduling, Digital Engineering, Ops Finance), including setting priorities, developing roadmaps, and aligning cross-functional resources. -Ensure each department in Operational Excellence and the supported Operations Support functions have a defined strategy with clear goals that align with company priorities, capability requirements, and measurable goals. -Lead high-urgency, high-impact projects at the request of executive leadership, including research efforts, strategic framing, and presentation development. -Ensure programs are appropriately resourced, tracked, and delivered on time, within scope, and aligned with company priorities. -Foster a strong team culture rooted in collaboration, accountability, and continuous improvement. -Conduct root cause analysis and design practical, data-informed solutions that drive measurable improvements. -Drive adoption by ensuring messaging, timing, and channels are tailored to field realities and operational culture. -Serve as a strategic thought partner to department leaders in defining and refining their visions.

Requirements

• asana
• leadership
• communication
• strategic
• analytical
• 10+ yrs

What You Bring

-Proven track record of leading and delivering complex, cross-functional initiatives in a dynamic environment. -Excellent communication skills and executive presence; can distill complex topics into clear, compelling messages. -Strong strategic thinking and analytical skills; comfortable with ambiguity and complexity. -Familiarity with program tracking tools (such as Asana) is a plus. -Strong leadership skills with experience managing and developing high-performing teams. -10+ years of experience in strategy, operations, or program delivery roles; experience in construction or project-based industries is preferred.

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About Suffolk Construction

-From its Boston headquarters, they expanded through strategic acquisitions in healthcare and regional offices across the US. -Their portfolio spans iconic projects like Wynn Everett casino, GE’s Boston headquarters, major airports, and mixed-use towers. -They offer full-spectrum services: pre-construction, construction management, general contracting, and design-build. -They operate Centers of Excellence across sectors such as aviation, mission-critical, education, healthcare, and hospitality. -Their approach combines cutting-edge technologies like AI, VR, and virtual design with collaborative, people-focused execution. -Notable innovations include VR groundbreaking ceremonies and AI-driven risk modeling on complex builds. -Projects range from large-scale casinos and airport terminals to universities, residential towers, and mission-critical facilities. -Despite its scale, they maintain a reputation for a regimented culture and a meritocratic, performance-driven ethos.

Sector Specialisms