Temporary Community Director III, Multi-Site

Overview

Manage two LA multifamily properties, overseeing staff, finances, leasing, and resident experience.

Key Responsibilities

• inspections
• reporting
• budgeting
• marketing
• rent adjustments
• capital projects

Tasks

-Lead and participate in ongoing resident relationship-building activities -Build and maintain a customer-focused culture of respect, responsiveness and efficiency that includes every team member and on-site vendor, developing Prime Residential’s reputation as a landlord of choice in the local market -Review weekly update reports and develop goals and strategies to address occupancy, future exposure, or high renewals -Ensure timely and accurate preparation and delivery of all required reports to manager -Hold regular staff and individual meetings with associates to build relationships and engagement -Identify marketing concepts, campaigns and advertising sources that will generate additional traffic and leases for the community -Anticipate and communicate budget variances immediately to direct manager -Adhere to company protocols for vendor and contract management -Set goals and recommend concessions as needed based on logical review of community and unit-type statistics -Actively communicate with all associates to ensure company and community goals are transparent and clear -Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging -Proactively anticipate market changes and be resilient to making prompt and strategic adjustments -Conduct weekly physical inspections of all areas of the property(s) to evaluate conditions relative to curb appeal, health and safety, risk management, asset preservation, customer service, marketing, and company standards -Make recommendations for concessions/incentives to increase revenue and motivate leasing associates -Provide clear expectations and hold all team members accountable -Attend all required and recommended training, and ensure compliance of all training requirements posted in learning management system -Participate and/or determine monthly property renewal programs as needed to increase resident retention -Manage social media for property(s) -Physically inspect community when on grounds, pick up litter, and report any risks or service needs to the maintenance team -Ensure files and completed paperwork is organized neatly per company standards -Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques -Work closely with Legal, Risk and Human Resources departments regarding potential or known safety or risk at property(s) -Inspect what you expect by performing regular audits of established processes and standards -Proactively adjust market rents and continually seek opportunities for revenue growth -Hold all team members accountable by coaching and providing positive reinforcement and constructive critique for tenured associates -Support and develop the Assistant Community Directors and Service Managers in their role of managing associates at the site level and in developing a thorough understanding of our business -Review and approve general and specific resident communications prior to distribution -Establish leasing and maintenance goals for all associates -Develop effective marketing plans and maintain curb appeal and advertising focus, while continually evaluating cost per lease and traffic generating strategies -Monitor property(s) performance relative to budget and be nimble with change -Refine revenue and operating expense forecasts for the community as directed by direct manager -Recommend revenue enhancing capital improvements to manage -Recruit, engage and retain a team of exceptional property management professionals in office and maintenance positions -Follow prompt and proper protocols in documenting employee issues, and managing risk -Maintain a comprehensive understanding of the property(s) competitive environment; develop relationships with peers, vendors; and continually update the market survey to adjust operating strategy -Stay current on local market conditions, trends, and forecasts -Under guidance of direct manager, and with input from Maintenance Manager and Asset Management and Construction team leaders, establish and prepare comprehensive operating budget for the property(s) -Recommend capital improvements that are required or desired which may generate additional revenue -Ensure the office, clubhouse, models, and “market ready” vacant units are in pristine condition -Work closely with Human Resources when counseling and addressing issues requiring progressive discipline, terminations, work-related injuries, or employee-related claims -Ensure that all associates understand the competitive environment in which we operate -Monitor, adjust, and proactively maintain community goals relative to resident satisfaction and resident retention -Visit and research competitive properties quarterly to determine trends

Requirements

• ms office
• realpage
• crm
• bs/ba
• fair housing
• leadership

What You Bring

-A diligent and determined associate looking to grow their career in property management -Ability to display and present yourself professionally, in appearance and demeanor -Be the person most knowledgeable on all property nuances and statistics -Respond to residents and prospect enquiries and concerns with a sense of calmness, professionalism, and confidence by using objective problem-solving -Team player attitude who can work independently and collaboratively -A passionate individual who can strategize and problem-solve objectively -Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software -Knowledge or familiarity of customer relationship management software is a plus -Understand and adhere to all federal, state, and local laws pertaining to Fair Housing, landlord tenant laws, as well as company policies regarding general operations and employee actions and behaviors -Effective communication skills (oral, listening, and written) with an aptitude of knowing your audience and presenting relevant information and material -Possess a valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart -Confidence in dealing with financials -Demonstrated leadership and strategic thinking skills -Ability to prioritize and multitask -Strong training and team building abilities -Marketing expertise and sophistication -BS/BA degree or relevant property management experience preferred -An exceptional communicator who is comfortable presenting at all levels

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Benefits

-Generous Benefits: Comprehensive medical, dental, vision, and RX plans. -Education: Tuition reimbursement for continuous learning. -Employee Housing Discount: Housing discount offered at Prime Residential properties. -PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off. -Retirement: 401k match up to 4%. -Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.

About Prime Residential

- managing a portfolio of more than 19,000 apartments and townhomes from San Diego to Seattle. - With an investment focus spanning garden‑style, mid‑rise, and high‑rise residences, they combine thoughtful design with appealing amenities and prime locations. - Prime Residential blends Residential living with hospitality, retail, and entertainment to create live‑work‑play environments in destinations like Fort Lauderdale and Daytona Beach. - Their developments include single‑family gated enclaves, high‑ rise urban towers, and workforce housing in partnership with local agencies to meet essential community needs. - Typical projects range from luxury vacation rentals to strategic workforce residences, reflecting adaptability to both leisure and essential sectors.

Sector Specialisms