Maître d'hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria New York

Overview

Oversee guest welcome, seating, and service flow in luxury dining.

Key Responsibilities

• seating management
• guest escort
• anticipatory service
• opening duties
• communication
• presentation

Tasks

-Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey -Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience -Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made -Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence -Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences -Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression -Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience

Requirements

• interpersonal
• multitasking
• fine dining
• food handler
• alcohol cert
• flexible

What You Bring

-Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed -Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence -Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred -Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate -Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position. -Ability to work flexible hours, including nights, weekends, and holidays as needed.

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Benefits

-Career growth and development -Mental Health Resources -Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) -Best-in-Class Paid Time Off (PTO) -Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount -Medical Insurance Coverage – for you and your family -Access to your pay when you need it through DailyPay -Recognition and rewards programs -Go Hilton travel discount program -Matching 401(k) -Supportive parental leave

About Waldorf Astoria New York

-The hotel was built in 1931 at 301 Park Avenue, claiming the title of the world’s largest and tallest hotel. -Originally two rival hotels from the 1890s merged to become an icon of hospitality and innovation. -Known for culinary inventions like Eggs Benedict, Waldorf Salad, and Lobster Newburg, and for pioneering in‑room dining. -Hosted legendary events such as the first Met Gala, the IBM PC launch, film shoots, and rock hall ceremonies.

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