Patient Services Representative - Dental

Overview

Front‑desk staff who greet patients, manage check‑in/out, EMR entry, calls, appointments, insurance, and payments.

Key Responsibilities

• appointment scheduling
• insurance verification
• emr entry
• patient check‑in
• call handling
• payment collection

Tasks

-Schedule patient appointments effectively to ensure smooth service operations -Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients -Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail -Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed -Answer professionally to incoming calls, providing courteous assistance and accurate information to callers -Assess and collect payment based on Health Center's policy and procedure -Maintain confidentiality and compliance with privacy regulations

Requirements

• dental front desk
• emr
• associate degree
• communication
• multitasking
• bilingual

What You Bring

-Previous dental front desk experience is required; prior experience in a healthcare setting or customer service role is preferred -Excellent communication and interpersonal skills -Strong computer skills required, with proficiency in electronic medical record systems considered a plus -Knowledge of dental terminology and insurance procedures is a plus -High school diploma or equivalent; Associate degree preferred -Strong attention to detail and ability to multitask effectively -Knowledge of a second language (such as Mandarin, Cantonese, Spanish, Bengali, Korean) preferred

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Benefits

-Flexible spending accounts for transit, parking, health and dependent care -403(b) retirement savings plan -Medical insurance -Employer-paid dental, vision, disability and life insurance -Salary: $40,000.00 - 46,000.00 per year -Paid time off (28 days for the first year of employment) -Tuition reimbursement for eligible employees, and -Employee Discounts Program -Employee Assistance Program -The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program

About charles b. wang community health center

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