E-Support Customer Service Representative (M-F 8 AM - 5 PM)

Overview

Provide digital customer support via text/chat, schedule services, and coordinate with field teams.

Key Responsibilities

• crm management
• field collaboration
• chat support
• appointment scheduling
• customer service

Tasks

-Maintain accurate records of interactions using our CRM and support tools. -Collaborate with field teams to ensure seamless communication and customer satisfaction. -Engage with customers via text and chat in real-time, providing friendly, knowledgeable support. -Schedule service appointments and follow up on inquiries with precision and care.

Requirements

• communication
• customer service
• tech-savvy
• service titan
• remote support

What You Bring

-Strong written communication skills with a knack for making people feel heard and helped. -2+ years of experience in customer service, preferably in a digital or remote support role. -Tech-savvy and comfortable navigating multiple platforms and tools. -Bonus Experience in home services or scheduling software (Service Titan).

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Benefits

-Matching 401(k) & ROTH IRA -Short & Long Term Disability -Weekly Pay & Paid Training -Health Savings Account -Company Paid Life Insurance -Spot opportunities to improve our digital support experience and share ideas with leadership. -Medical, Dental, Vision Insurance -PTO including vacation, sick and holiday -Competitive benefits. -On-going training & development, growth opportunities

About Dilling: Heating, Cooling, Plumbing & Electrical

-Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions. -Serves both residential and commercial clients, with a focus on efficiency and quality service. -Has a solid reputation for tackling complex industrial and energy-related projects. -Known for quick response times, professional staff, and high-quality craftsmanship. -Provides a full suite of services from installation to maintenance, ensuring long-term reliability. -Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups. -Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions. -Proud of its team of skilled technicians who specialize in cutting-edge systems and technology. -Has earned trust through years of consistent service and dedication to client satisfaction.

Sector Specialisms