Customer Representative Kirkwood

Overview

Handle customer inquiries, billing, service orders, and emergencies for NYSEG.

Key Responsibilities

• account info
• complaint resolution
• system entry
• order management
• credit collection
• billing analysis

Tasks

-Provides account information to customers and explains bill service policies and customer rights. -Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems. -Other customer service duties as required, including operation of a two-way radio. -Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested. -Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.

Requirements

• ms office
• ba/bs
• high school
• pre‑qualified
• problem‑solving
• communication

What You Bring

-Good communication skills, both oral and written, with strong customer service orientation. -Associate degree, BA/BS in related field of study is preferred. -Ability to work with limited supervision and escalate complex cases as necessary. -High School Diploma/GED equivalent. -Strong problem-solving skills. -Works well within a team. -Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting. -Able to work flexible schedule, as well as be available during storm/emergency situations. -MS Office skills. -Able to coordinate multiple tasks for multiple customers in a fast-paced environment.

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Benefits

-This is a Union position with a probationary period.

About Avangrid

-Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities. -Headquartered in Orange, Connecticut, with operations in 24 U.S. states. -Its utilities arm manages eight electric and natural gas systems. -Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades. -Fully acquired by Iberdrola in late 2024, enhancing investment potential. -Key ventures include the nation's largest offshore wind project and the Maine Power upgrade. -Combines local legacy with large-scale clean energy ambition.

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