Utility Bill Pay Manager

Overview

Manage utility bill payment operations, team, vendor relations, and client reporting.

Key Responsibilities

• invoice analysis
• database maintenance
• bill management
• reporting support
• funding review
• vendor coordination

Tasks

-Energy invoice analysis, auditing, and resolution within client database. -Responsible for performance management coaching and support for assigned Associates. -Oversee all aspects of Utility Bill Pay client account management with internal and external partners. -Utility Bill Pay Reporting support and database maintenance. -Conduct client meetings on a weekly or monthly basis as needed. -Manage Associates to retrieve client invoices and process payments accurately and efficiently. -Review and prepare client funding files in accordance with client SOW. -Establish a positive rapport with employees, clients, and vendors. -Contacting and working with vendors to resolve billing discrepancies and anomalies. -Collaborate with Business Development on applicable upsell accounts to determine best approach, strategy, positioning, etc.

Requirements

• ms 365
• chrome
• high school
• 4+ years
• customer service
• team management

What You Bring

-Ability to handle multiple tasks, prioritize goals, and be detail oriented. -Demonstrate high business acumen in communication with clients, as well as internal team and external partners. -Ability to manage a team, including identifying and recruiting talent, managing performance, and making decisions about resource allocation. -Must have computer skills and dexterity required for data entry and retrieval of information from various electronic systems. -Required: High School Diploma or GED equivalent. Preferred: college degree, or some college coursework. -Strong focus on customer service with the skills to handle multiple data requests in a timely manner. -Success at consistently achieving goals and goal-tracking for direct reports. -Minimum 4+years’ experience in client servicing, account management, sales, and/or industry-specific field. -Demonstrate strong organization and communication (written and verbal) skills coupled with a team-oriented, positive approach. -Ability to work variable hours when needed, such as evenings, weekends, holidays, and extended shifts. -Experience working with MS 365, Chrome/Edge browsers, and learning proprietary software.

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Benefits

-$60K - $70K base salary

About Crete United

-Founded with a vision to provide world-class engineering, procurement, and construction services. -Recognized for its expertise in large-scale projects across multiple sectors, including energy and infrastructure. -Delivers complex projects from conception to completion, ensuring timely and cost-effective execution. -Has built a strong reputation for innovation, safety, and reliability, consistently exceeding client expectations. -Key projects include major infrastructure, industrial plants, and energy facilities across the globe. -Comprehensive services include detailed engineering, project management, procurement, and on-site construction. -Specializes in renewable energy solutions, contributing to global sustainability efforts through green energy projects. -Known for tackling challenging, large-scale projects that require advanced technical and operational knowledge.

Sector Specialisms