Service Coordinator

Overview

Provides admin and customer support for service operations in construction.

Key Responsibilities

• lien waivers
• software updates
• service ticketing
• project management
• permit coordination
• customer service

Tasks

-Process lien waivers. -Update electronic information in company software, for accuracy and completeness -Create and bill service tickets. -Assist with all departmental needs relating to service operations, customer service, sales, or general administration -Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc -Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments -Assists with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc -Call customers as needed.

Requirements

• problem solving
• customer service
• communication
• high school
• microsoft excel
• bilingual

What You Bring

-Problem Solving Ability with the ability to manage difficult customers -Prior customer service experience working inthe construction field ideal -Superior Listening and Communications Skills -High School Diploma or equivalent, college preferred -Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates -Bilingual a plus -Microsoft Office Excel and Word -Ability to multi-task -Documentation Skills

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Benefits

-Non- Exempt (Hourly) -Hourly Rate: $18/hour + Dependent on experience -Monday thru Friday 8am to 5pm occasional OT

About Tecta America Commercial Roofing

-Focus on high-quality roofing services. -Provides tailored roofing solutions. -Handles a wide range of projects from new installations to complex repairs. -Experts in energy-efficient roofing systems. -Supports the utilities sector with specialized roofing. -Known for exceptional customer service and project delivery. -Operates a network of regional offices leveraging local expertise.

Sector Specialisms