Concierge

Overview

Welcoming residents, handling inquiries, and coordinating community events.

Key Responsibilities

• call management
• tour scheduling
• event planning
• amenity scheduling
• resident interaction
• package delivery

Tasks

-Complete tasks in a safe and efficient manner -Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times -Maintain and follow up on all communications of traffic in queue, emails and phone calls, when necessary -Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws -Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments -Accepts all incoming packages (mail, floral deliveries, etc.) for residents and delivers promptly -Foster and develop community partnerships -Tour prospective residents with energy and enthusiasm the Weidner way, when necessary -Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards -Actively promote and encourage residents to participate in events and activities through multiple forms of communication -Plan, organize and execute a wide range of virtual and in person events and activities for residents -Respond to resident and prospective resident calls and emails promptly in the morning and throughout the day -Maintain in-depth knowledge of community, residents and competitor properties at all times -Assist/Manage amenity scheduling -Positively interact with residents and prospective residents on a daily basis, establishing friendly rapport and warmly welcoming them into the community and directing them towards their needs -Walk marketing tour path, open target viewing apartments, and rent ready apartments, model homes and community amenities

Requirements

• yardi
• paycom
• microsoft office
• customer service
• teamwork
• fast-paced

What You Bring

-Yardi and Paycom experience preferred; Willing and able to learn new software programs -Must agree to a criminal background check and sign an agreement for voluntary drug testing -Ability to work outside of normal scheduled hours as needed -Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook) -Willing and able to be assigned to other Weidner properties as needed -Work effectively and cooperatively in a team environment and/or independently -Working knowledge of English; detail oriented, well organized -Able to give professional directions clearly in person, over the phone, email, and text -Must have access to personal vehicle and/or reliable transportation, at all times -Ability to manage multiple tasks at one time -Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis -Prior customer service experience required

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About Weidner Apartment Homes

-Founded in 1977. -A leading provider of residential apartment communities. -Delivers high-quality, well-maintained rental properties across the U.S. and Canada. -Portfolio includes a diverse range of apartment communities, from urban to suburban locations. -Handles development, acquisition, and property management of multifamily housing. -Consistent growth has expanded market presence over decades. -Maintains properties that offer residents comfort and convenience, setting industry standards. -Strong presence in both residential property management and real estate investment.

Sector Specialisms

Security Clearance

-must agree to a criminal background check and sign a voluntary drug testing agreement.