Parts Support Specialist

Overview

Handle customer support, supply chain coordination, and SAP tasks for parts.

Key Responsibilities

• supply chain
• repair process
• data management
• customer onboarding
• ticket resolution
• safety standards

Tasks

-Collaborate with service operations to move critical goods from established supply chains, and where necessary facilitate repair/return process with the Schindler KWs. Provide accurate and complete information using established methods/tools in a proactive and positive manner. Seek to resolve service operation product needs and escalate critical requirements when necessary to achieve a satisfactory outcome. -Support new customer onboarding activities and identify gaps in critical supporting data such as customer, vendor, and material master data. Identity catalog and pricing opportunities. -Respond to and resolve customer requests via incoming phone calls, ticket requests, and emailed inquiries in a timely and efficient manner. Build sustainable relationship of trust in knowledge of process and industry, establishing credibility in the function and the discipline. -Safety: Uphold the highest safety standards for all. -Create Value for the Customer: Deliver innovative, reliable solutions. -Integrity and Trust: Foster honest, ethical relationships.

Requirements

• supply chain
• customer service
• ms office
• sap
• erp
• associate's degree

What You Bring

-3-5 years Functional expertise in the discipline of supply chain or customer service -3-5 years MS Office Suite -3-5 years SAP or ERP system expertise -Associate's degree or equivalent experience

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Benefits

-A wide range of development opportunities to boost your professional and leadership growth. -3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. -Fully vested 401k match, up to 7% of total eligible compensation. -Tuition Reimbursement - Eligible after 6 months of service. -Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption. -Competitive Medical, Dental and Vision Plans - Effective from first day of hire.

About Schindler Elevator Corporation (U.S.)

-A global leader in the design, manufacturing, and servicing of elevators, escalators, and related mobility solutions. -Serves a diverse range of industries, providing solutions for buildings, infrastructure, transport, and more. -Well-known for cutting-edge technology in mobility solutions, offering energy-efficient and sustainable products. -Typical projects include large-scale commercial buildings, residential complexes, and transport hubs like airports and metro stations. -Involved in major infrastructure projects, ensuring safety and reliability in vertical transport. -Focuses on customer-centric services, including maintenance and modernization offerings. -A trusted partner in delivering mobility solutions that keep people moving across cities and countries worldwide.

Sector Specialisms