Warranty Hub Regional Manager - Charlotte, NC

Overview

Manages regional warranty hub operations, staff, and customer service in Charlotte area.

Key Responsibilities

• product forecasting
• process development
• inventory control
• schedule coordination
• vendor management
• cost management

Tasks

-Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work. -Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations -Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance. -Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved -Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service -Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location. -Travel to Musco Corporate office for departmental meetings and training as needed. -Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities -Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards

Requirements

• word
• excel
• mechanical
• leadership
• problem solving
• business degree

What You Bring

-Computer skills in Word, Excel, and internal computer systems -Strong small meeting group skills -Mechanical aptitude or knowledge -Excellent verbal, written, and telephone communication skills -Strong personal initiative and ability to work with little supervision -Work well in a fast-paced, ever-changing environment -Excellent technical and problem-solving abilities -Strong organizational skills -Ability to coordinate schedules and perform managerial duties -5-7 years of leadership/supervisory experience is preferred -Work knowledge and experience in a customer services business -Post-high school education (trade school, associates, or bachelor’s degree) in business or customer service-related field or equivalent experience preferred

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