Customer Solutions Leader- Water Treatment

Overview

Designs and packages municipal water solutions, acting as trusted advisor.

Key Responsibilities

• offer development
• solution roadmaps
• technology integration
• offer library
• client advisory
• industry trends

Tasks

-Mentor and support business developers in incorporating solutions into sales engagements. -Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive. -Collaborate with business developers to shape client-centric solutions that align with Veolia’s Professional Operations value proposition. -Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice. -Identify opportunities to incorporate new technologies, business models, and operational innovations into client offers. -Contribute to Veolia’s growth machine by continuously refining and standardizing offers for scalability. -Maintain awareness of industry trends, competitor positioning, and emerging client needs. -Act as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement. -Translate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models. -Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time. -Share best practices and contribute to building an offer library for MWCO.

Requirements

• engineering degree
• operator certification
• water/wastewater
• problem solving
• client-facing
• 8-12 years

What You Bring

-Strategic thinker with the ability to connect big-picture vision to actionable plans. -Strong business acumen including financial literacy, strategic thinking, structured problem-solving, and experience with developing business cases and KPIs. -Proven ability to structure and package differentiating service offerings for clients. -Prior client-facing experience in technical solutions, technical business consulting, or strategic advisory roles. -Strong presentation and storytelling skills to paint compelling solution narratives. -Track record of successfully developing and delivering client solutions in a technical services or infrastructure context. -Collaborative and influential, comfortable working across technical, commercial, and client-facing teams. -Minimum 8–12 years of experience in municipal utility operations, consulting, or water/wastewater services. -Consultative, client-centered communication: active listening, translating needs into solutions. -Valid Driver’s license and safe driving record. -Bachelor’s and/or advanced degree in Engineering (civil, mechanical, environmental, or process), Environmental Science, Business Administration or related field required. -Engineering and/or Operator Certification or other equivalent confirmation of technical qualifications is highly valued. -Strong technical background in water/wastewater operations, asset management, or municipal utility consulting.

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About Veolia

-Born as a water services pioneer in 1853, evolved into a global environmental leader. -A major merger with Suez in 2021 solidified its global presence and service capabilities.

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