Customer Service Administrator - 6-month contract

Overview

Admin and customer support for refrigeration division, handling enquiries and service calls.

Key Responsibilities

• technical support
• service coordination
• parts ordering
• quote management
• manual provision
• process improvement

Tasks

-Working as a member of the team assisting and supporting department colleagues as well as other departments when required. -Managing incoming communication by telephone, email or post from Customers, Retailers or Service Partners and present Liebherr in a positive manner at all times. -Contacting Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal. -Providing support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations. -Supplying operating manuals and information to Customers or Retailers upon request. -Providing quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an order. -Taking ownership and handle the Customer journey through to complete satisfaction. -With support from Technical, identifying problems and parts required to resolve product issues and place orders in the relevant systems. -Initiating follows up and achieves tasks requested by other colleagues in the team. -Suggesting ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures. -Managing personal time schedule and productivity.

Requirements

• gcse
• customer service
• communication
• empathy

What You Bring

-GCSE or equivalent grades in four or more subjects including English language -Experience in Customer Service or similar role. -Excellent communication skills both verbal and written, complete with patience and empathy.

People Also Searched For

Benefits

-Secure and progressive work environment. -Training and personal development -The opportunity to work with an industry-leading manufacturer. -Competitive salary and benefits.

About Liebherr Group

-Projects range from massive infrastructure sites and wind‑farm foundations (via crawler dozers) to aerospace systems and domestic refrigerators. -Specialisms include earthmoving/mining equipment, mobile/crane technology, concrete systems, maritime/port cranes, aerospace components, industrial automation, refrigeration. -Its portfolio includes record‑breaking machines like the LR 13000 crawler crane and hydrogen‑powered wheel loaders—a first at Bauma 2025. -Unusual fact: still entirely family‑owned, it's led across three generations and once operated the world’s second‑largest mining truck, the T 282 B.

Sector Specialisms