Fire Alarm Service Coordinator

Overview

Coordinates schedules, dispatch, and paperwork for fire protection service technicians.

Key Responsibilities

• route planning
• portal management
• inspection docs
• field scheduling
• job tracking
• performance metrics

Tasks

-Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales. -Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.) -Develop positive and ongoing relationships with customers and team members. -Ensure work order extensions are requested in customer portals as required. -Maintain and process inspection documentation as required during the job completion process. -Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information. -Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. -Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process. -Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. -Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations -Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance -Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. -Alert management of potential problems resulting from customer or field complaints and work to resolve. -Serve as the point of contact for all 3rd party portals (IROL, etc.) -Assist with research and updating quotes for existing house customers. -Send inspection reports to AHJ’s and completion of repair notices to 3rd party portals -Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.

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About The Hiller Companies

-Offers comprehensive services across multiple sectors. -Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring. -Specializes in providing services for healthcare, government, energy, education, and commercial properties. -Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations. -Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.

Sector Specialisms