Contract Support Administrator

Description

• Support multiple contracts simultaneously, each with specific client systems and document expectations.
• Maintain accurate, up-to-date records of completed works, outstanding actions and documentation status.
• Maintain high levels of accuracy, confidentiality and data security in line with regulatory and company standards.
• Obtain accurate resident contact information to support scheduling and access arrangements.
• Respond to internal and external queries professionally and in a timely manner.
• Retrieve completion reports and photographic evidence from specialist software systems.
• Update trackers and databases to reflect project progress and compliance requirements.
• Work closely with the Contracts Manager, schedulers and site teams to ensure administrative processes are completed efficiently.
• Prepare compliance packs and reports for internal use and client submission.
• Access and download asbestos reports, Fire Risk Assessments (FRAs) and other compliance documents from client portals.

Requirements

• Able to work independently and collaboratively under the guidance of a Contracts Manager.
• NVQ or similar qualification in Business Administration or Customer Service — desirable
• Excellent attention to detail and organisational skills.
• GCSEs (or equivalent) in English and Maths, essential
• Confident communicator with a professional telephone and email manner.
• Strong IT skills, including Microsoft Excel, Outlook and Word.
• Previous administrative experience, ideally in construction, housing, planned maintenance or compliance.
• Experience using client portals or document management systems (e.g. Bolster, PlanRadar, Boris) is highly desirable.
• A DBS check may be required due to handling sensitive resident information
• Ability to manage a high volume of tasks across multiple contracts.

Benefits

• 1 paid volunteer day each year
• Ongoing training, support and opportunities for progression, we promote from within
• 25 days’ annual leave + bank holidays
• Perkbox - access to free coffees, cinema tickets, discounts and wellbeing offers
• Competitive salary
• Up to £2,000 colleague referral fee
• Full training on internal systems and client processes will be provided
• Long-service awards

Training + Development

Interview process

Visa Sponsorship

Security clearance