Category Manager - Home and Specialist Lines Insurance

Overview

Lead UW's home & specialist insurance, driving product performance, development and governance.

Key Responsibilities

• product development
• roadmap planning
• escalation support
• market research
• performance management
• supplier relations

Tasks

As an Insurance Category Manager, you will report to the Head of Insurance, within the Financial Services commercial team. This role will have a wide range of internal and external stakeholders including Product, Engineering and Compliance, as well as a range of 3rd party insurers, underwriters and reinsurers. -Managing the product development and product governance processes, including delivering Annual Product Reviews and Fair Value Assessments -Working with the Product / Engineering squad to define the product roadmap -Being the point of escalation for all complex product queries, supporting our wider teams across customer service operations, compliance and technology -Conducting market research and support the insurance strategy process -Managing product performance to ensure we deliver good customer outcomes and achieve the UW target results -Managing insurance supplier relationships

Requirements

• negotiation
• complaint resolution
• home insurance
• data analysis
• product governance
• technical acumen

What You Bring

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Our home insurance cover has a 5* rating and is one of the fastest growing products in our multi-service proposition. As we grow and develop our Insurance proposition, we need an experienced Insurance Product Manager to own our Home Insurance and Specialist Lines Categories. The current product suite includes Home Insurance, Boiler Protection and Income Protection products. -Proven experience in managing and negotiating with third-party insurers, underwriters, or reinsurers. This includes managing contracts, service levels, and performance. You'll be a strong negotiator -Escalated Complaint Resolution: Experience handling complex, high-stakes customer complaints, demonstrating sound judgment, empathy, and a focus on fair outcomes. -Deep Home Insurance Knowledge: Expert-level understanding of home insurance products, policy wordings, underwriting rules, and the home insurance trading environment. Experience of protection products would also be highly beneficial. -Data Analysis & Reporting: Ability to gather, analyse, and interpret various data sets (e.g., sales, claims, complaints, audit data, financial performance) to inform product strategy and assess fair value -Product Governance: An understanding of relevant financial services regulation and experience completing Product Reviews, Fair Value Assessments, and other product governance -Commercial Acumen: The ability to spot commercial opportunities and help bring them to life across the sales and servicing product lifecycle -FOS (Financial Ombudsman Service) Knowledge: Specific, in-depth experience with the FOS complaint process, including reviewing, preparing, and approving formal responses to FOS disputes, and implementing lessons learned from FOS decisions. -Product Development/Management Experience: Experience in managing the lifecycle of an insurance product, including defining product strategy, developing features, and translating business goals into technical requirements for engineering teams. -Technical Acumen (Product/Engineering Squad): Ability to work effectively with technical teams (Product/Engineering), translate complex insurance concepts into user stories or features, and understand the technical implications of product changes

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Benefits

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! -An industry benchmarked salary. We’ll share it during your first conversation. -Family-friendly policies, designed to help you and your family thrive. -Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements) -Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox -Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health. -Share Options and a Save as You Earn scheme. -Electric Car salary sacrifice scheme through Tusker -A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.

About Utility Warehouse

-Grew from energy and communications into broadband, mobile, insurance and cashback offerings. -Runs projects bundling home services to simplify bills and save customers time and money. -Distinctive for its MLM‑style partner network, remote work infrastructure and bundled services model. -Unusual fact: no shops or TV ads—growth relies entirely on distributors and partner referrals.

Sector Specialisms

Security Clearance

-successful candidates will undergo a background check; unsatisfactory results may lead to offer withdrawal.